Financial Aid Counselor II - Financial Aid and Scholarships

Financial Aid Counselor II - Financial Aid and Scholarships

Salary

$49,822.00 - $58,614.00 Annually

Location

Main Campus - Orem

Job Type

FT Exempt Salaried Staff

Job Number

FY2706611

Division

VP Student Affairs

Department

Financial Aid

Opening Date

09/25/2026

Closing Date

10/4/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

At Utah Valley University, youll play a vital role in helping students access the financial resources they need to achieve their educational goals. This position offers the opportunity to lead and manage key federal, state, institutional, and private financial aid programs while ensuring compliance with complex regulations and policies. Your work will directly impact students ability to enroll, persist, and succeed by providing responsible stewardship of financial aid resources and ensuring timely, accurate support throughout the aid process.

This role combines leadership, analytical problem-solving, regulatory expertise, and student-focused service in a dynamic higher education environment. Youll collaborate with colleagues across campus, make meaningful decisions that affect students educational opportunities, and develop specialized knowledge of federal financial aid programs and compliance requirements. From administering aid programs and reviewing eligibility to guiding students and families through financial aid processes, youll have the opportunity to make a lasting difference while contributing to UVUs commitment to student success, operational excellence, and community engagement.

Summary of Responsibilities

• Works with a team of Counselor IIs processing and updating student accounts in regard to Return of Title IV Funds and overseeing federal and other financial aid programs, such as Direct Loans, Work Study, Pell Grant, Private Education Loans, Gainful Employment, and various State, Institutional, and third-party scholarship and grant programs.
• Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding. Contact federal agencies to resolve student aid discrepancies.
• Advise students and parents in person, by email, via service tickets, and by phone regarding federal, state, and institutional financial aid.
• Develops training programs and informs and/or trains campus departments on federal, state, and institutional funding requirements.
• Assists in the development of training manuals. Continued education through state, regional, and federal trainings. Performs regular area internal audits. Assists co-workers as needed to ensure the departments successful operation.
• Perform other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelors degree plus three to five years of related experience, including two years of supervisory experience: OR an equivalent combination of education and/or experience related to the Summary of Duties totaling at least seven years.

For Example:

• Bachelors degree and three years of related experience, including two years of supervisory experience.
• OR a bachelors degree and four years of related experience, including two years of supervisory experience.
• OR a bachelors degree and five years of related experience, including two years of supervisory experience.
• OR an associates degree and five years of related experience, including two years of supervisory experience.
• OR two years of college coursework and five years of related experience, including two years of supervisory experience.
• OR one year of college coursework and six years of related experience, including two years of supervisory experience.
• OR seven years of related experience, including two years of supervisory experience.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of federal regulations pertaining to financial aid and scholarships, including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.

• Knowledge of financial aid institutional policies and procedures.

• Knowledge of computerized financial aid systems, preferably Banner.

• Knowledge of computer applications such as word processing, spreadsheets, databases, PowerPoint, internet tools, email systems, and other general computer skills.

Skills

• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.

• Effectively uses interpersonal skills and communications skills, including tact, diplomacy, understanding, compassion and valuing all contributions, while maintaining adherence to policies.

• Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

Abilities

• Ability to work effectively with individuals from all different backgrounds.

• Ability to analyze and solve problems in an effective and professional manner.

• Shows initiative and has the ability to effectively prioritize tasks to meet deadlines.

• Ability to learn quickly.

• Ability to effectively provide knowledge and expertise to students, parents, and staff.

• Experience working in a team-oriented, collaborative environment.

• Ability to gain and maintain access to federal student aid databases.

• Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e., FERPA, GRAMA, etc.)

• Ability to effectively create, compose, and edit written materials.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

Do you meet the minimum requirements for this position as outlined? Graduation from an accredited institution with a bachelors degree plus three to five years of related experience, including two years of supervisory experience: OR an equivalent combination of education and/or experience related to the Summary of Duties totaling at least seven years. FOR EXAMPLE: • Bachelors degree and three years of related experience, including two years of supervisory experience. • OR a bachelors degree and four years of related experience, including two years of supervisory experience. • OR a bachelors degree and five years of related experience, including two years of supervisory experience. • OR an associates degree and five years of related experience, including two years of supervisory experience. • OR two years of college coursework and five years of related experience, including two years of supervisory experience. • OR one year of college coursework and six years of related experience, including two years of supervisory experience. • OR seven years of related experience, including two years of supervisory experience.

• Yes
• No

02

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

03

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

04

Do you have experience administering or advising on federal, state, institutional, or private financial aid programs, including determining eligibility and ensuring regulatory compliance?

• Yes
• No

05

Do you have experience reviewing, processing, and reconciling financial aid records, reports, applications, or related documentation in accordance with established policies and regulations?

• Yes
• No

06

Do you have experience providing customer service and advising students, parents, or clients regarding complex programs, benefits, eligibility requirements, or application processes?

• Yes
• No

07

Do you have experience conducting audits, quality reviews, compliance monitoring, or process improvement activities within a regulated environment?

• Yes
• No

08

Do you have experience developing or delivering training, presentations, or educational materials related to policies, procedures, or program requirements?

• Yes
• No

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu