Financial Aid Counselor, ODUGlobal

Title: Financial Aid Counselor, ODUGlobal

Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY

Location: Norfolk, VA

FLSA: Non-Exempt

Hiring Range:

Full Time or Part Time: Full Time

Additional Detail

Job Description:

The Financial Aid Counselor, ODUGlobal, provides expert guidance and counseling regarding financial aid processes, requirements, and maintenance of eligibility to prospective and current students, ensuring students are properly funded, packaged, and prepared to start each semester. This position interprets and packages financial aid in accordance with federal, state, and institutional policies and regulations. The Financial Aid Counselor responds to and reviews student requests for modification of their financial aid packages and eligibility evaluation utilizing professional judgment, while ensuring continued compliance with policies and regulations.

Minimum Qualifications:

• Excellent customer service skills
• Proficiency in Microsoft Office
• Demonstrated ability to research, analyze, interpret, and articulate complex program regulations
• Demonstrated ability to work collaboratively as a team member in a complex processing and public contact environment.

Additional Considerations: