Financial Aid Liaison

Posting Details

Posting Summary

Working Title Financial Aid Liaison Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 287R0059 Agency Mountain Gateway Community College Division Mountain Gateway Community College (Div) Work Location Alleghany - 005 Hiring Range 43,000 to 46,000 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

8 am to 5 pm Monday through Thursday, 8 am to 3:30 pm Friday

Sensitive Position No Job Description

Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies.

Make College Possible. Change Lives.

At Mountain Gateway Community College (MGCC), we believe education transforms lives, strengthens communities, and creates opportunities for generations to come. Every day, our faculty and staff help students overcome barriers, discover their potential, and achieve their educational and career goals.

We are seeking a compassionate, student-centered Financial Aid Liaison - Pell Grant Support to join our Student Services team. If you're passionate about helping students navigate financial aid, removing barriers to success, and making a lasting impact on your community, we encourage you to apply.

This is more than a financial aid position-it's an opportunity to serve as a trusted advocate, coach, and resource for students who need it most.

What You'll Do

As the Financial Aid Liaison, you'll work directly with Pell Grant-eligible students from application through graduation by providing personalized support, financial education, and proactive outreach that helps students remain enrolled and succeed.

Your responsibilities will include:

• Guiding students through the FAFSA, verification process, and financial aid requirements.
• Helping students understand Pell Grant eligibility, award offers, deadlines, and renewal requirements.
• Monitoring student progress and providing early intervention to students at risk of losing financial aid eligibility.
• Serving as a key member of the college's student success and early alert initiatives.
• Teaching financial literacy topics including budgeting, responsible borrowing, debt management, and financial wellness.
• Connecting students with campus and community resources that address financial, academic, personal, and basic needs challenges.
• Collaborating with faculty, advisors, admissions, registrar, business office, and student support services to create a seamless student experience.
• Building relationships with local schools and community organizations to increase awareness of financial aid opportunities.
• Planning and participating in orientations, financial aid events, recruitment activities, workshops, open houses, and community outreach events.
• Maintaining accurate records, tracking program outcomes, preparing reports, and supporting the College's Pell Boost initiatives.
• Ensuring compliance with all federal, state, institutional, and grant requirements.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

KSA's

• Knowledge of student barriers and current evidence-based solutions
• Experience working with diverse individuals and groups
• Strong interpersonal skills and effective problem-solving skills
• Excellent customer service skills, including the ability to effectively follow up and follow through
• Knowledge of and sensitivity to the needs of individuals from underserved populations
• Demonstrated ability to communicate effectively, both orally and in writing and work effectively with multi-cultural populations that support diversity, cultural understanding and inclusion
• Demonstrated ability to prioritize and manage multiple tasks; work in a demanding, fast-paced environment with changing priorities; and adhere to required timelines meeting work priorities and objectives
• Demonstrated proficiency using Office 365, Google Suite, and similar applications
• Demonstrated ability to work independently and in a team environment
• Desire to learn and grow in the role
• Ability to track program outcomes, set measurable objectives, and work toward those targets

Education: Education in related field or a combination of equivalent education and experience

Experience: Demonstrated experience in fields such as higher education, financial aid, counseling, social services, education, or related areas.

Additional Considerations

• Work experience in higher education areas such as financial aid, academic/career coaching, or advising
• Experience using tools such as EAB Navigate, PeopleSoft SIS, & Canvas

Operation of a State Vehicle No Supervises Employees Yes Required Travel

Some travel required

Posting Detail Information

Posting Number CLS_4598P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/20/2026 Job Close Date 08/03/2026 Open Until Filled Agency Website www.mgcc.edu/jobs Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/98735

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)