Financial Aid Office Assistant

Financial Aid Office Assistant

Salary

$19.45 Hourly

Location

Main Campus - 1701 E Front Street, Traverse City

Job Type

Full-Time

Job Number

2026-00097

Division

Student Services & Technologies

Department

Financial Aid

Opening Date

09/15/2026

Closing Date

9/30/2026 8:00 AM Eastern

• Description
• Benefits
• Questions

Summary & Qualifications:

Summary

This position provides general office support to include financial aid processing, document handling, and customer service in a complex and diverse environment.

Qualifications

High School Degree (Required)

Between 1 and 2 years of related experience (Required)

Ability to learn and use Banner enterprise system (database) (Required)

Ability to work cohesively with students, staff, faculty, and/or others (Required)

Minimum of one year of office experience (Required)

Computer skills, including knowledge of Internet, email, calendaring software (Required)

Word Processing skills and experience (Required)

Experience working with high school and/or college age students (Preferred)

Basic knowledge of NMC facilities use policies, related policies and guidelines (Preferred)

Customer service experience in a complex business setting (Preferred)

Experience and skills in databases such as Banner (Preferred)

Experience working efficiently under pressure with careful attention to detail (Preferred)

Prior experience working with Financial aid (Preferred)

Related work experience in coordinating office tasks and managing multiple projects (Preferred)

Spreadsheet skills and experience (i.e. Microsoft Excel) (Preferred)

Associates Degree (Preferred)

Essential Responsibilities

• (Critical) Executes and assists others, including students, with record keeping functions and reporting requirements within the department.
• (Critical) Responds efficiently to and composes correspondence through a variety of communication methods including email, telephone, website inquiries, and inperson requests regarding information pertinent to department and NMC. Directs staff, students, faculty, and others to appropriate information source.
• (Critical) Provides administrative support to department (students, staff, and faculty) through accurate record keeping and updating in appropriate data storage system; serves as the point of contact between departments/functions as appropriate in reporting information and issues; drafts and processes correspondence efficiently. Document management includes scanning, indexing, and reviewing complex documents.
• (Critical) Performs clerical and bookkeeping tasks relevant to department functions, including maintaining transaction/cash logs, issuing receipts, and contacting appropriate others (vendors, other departments) to maintain supplies; opens and distributes mail. Serves as cashier: accepts payment from students, NMC departments and others; balances cash drawer daily; posts transactions.
• (Critical) Explains policy and procedure information relevant to department to students, customers, staff, and others, helping to accommodate requests as appropriate.
• (Critical) Assists students and others in navigating the functions of the Enrollment services Departments: Financial Aid, Student Financial Services, Records and Registration and Admissions. Provides basic information to students, including but not limited to: status of their account and financial aid, collection issues, coaching on forms, SelfService, explanations of NMC and Federal policies (such as Satisfactory Academic Progress policy) and how these policies apply to the particular student's situation. Analyzes and communicates complex financial aid/admission statuses from various computer systems.
• (Critical) Manages federal, state, and institutional data processes in financial aid.
• (Very Important) Attends and participates in NMC and department meetings and events as needed and assigned.
• (Very Important) Creates and/or updates manuals for operations, contact lists, and emergency procedures.
• (Important) Carries out relevant public relations efforts, serving as a department and NMC representative in work activities. (Important) Trains supplemental and student employees in customer service and document management procedures.
• (Important) Assists with events for students, parents and prospective students for recruiting and financial aid both on and off campus, including some evening and weekend events.

Work Environment

Lifting Activities Weight Height Distance Frequency

Most frequently lifted object: under 10 lbs.; waist level; 1-9 feet (Several times per day)

Heaviest object lifted: 20-29 lbs.; waist level; 1-9 feet (Occasionally)

Non-lifting Repetitive Activities

Arm Movement (Several times per day)

Gripping (Several times per day)

Sitting (Continuously)

Standing (Several times per day)

Talking (Continuously)

Typing (Several times per day)

Walking (Several times per day)

Writing (Several times per day)

Other Physical Demands

Close visual work

Prolonged visual work

Mental Demands

Complex Calculations

Exercising Independent Judgment

Intense Concentration

Performing Multiple Functions/Activities

Rapid Decision Making

Other Challenges

Precise accuracy requirements

Production deadlines

Safeguarding organization assets and property

Exceptional benefits package, including medical, dental, and paid sick leave. Up to four weeks paid vacation within the first year of employment. NMC paid tuition benefits. For more benefit details, visit our Flexible Benefits Guide

01

Please select the highest degree attained:

• Less than High School Diploma or GED
• High School Diploma or GED
• Some higher education courses, training, or certification
• Associates Degree
• Bachelors Degree
• Masters Degree
• PhD, Doctorate

02

How many years of related experience do you have?

• Less than a year
• Between 1 and 2 years
• Between 2 and 5 years
• Between 5 and 10 years
• More than 10 years

03

Please briefly explain your related experience

04

Can you learn and use the Banner enterprise system (large database)?

• No
• Yes

05

Do you have the ability to work cohesively with students, staff, faculty, and/or others?

• No
• Yes

06

Do you have at least 1 year of office experience?

• No
• Yes

07

Do you have computer skills, including knowledge of the Internet, email, and calendaring software?

• No
• Yes

08

Do you have Word Processing skills and experience?

• No
• Yes

09

Do you have basic knowledge of NMC facilities use policies, related policies, and guidelines?

• No
• Yes

10

Do you have customer service experience in a complex business setting?

• No
• Yes

11

Do you have experience working efficiently under pressure with careful attention to detail?

• No
• Yes

12

Do you have any previous Financial Aid experience?

• Yes
• No

13

Do you have experience coordinating office tasks and managing multiple projects?

• No
• Yes

Required Question

Employer Northwestern Michigan College

Address 1701 E Front Street

Traverse City, Michigan, 49686

Phone 231.995.2612

Website https://www.nmc.edu/