ASK, LISTEN, SOLVE.
Dialogues with students by phone, in person and/or virtually about financial aid eligibility, application procedures, aid programs, costs, indebtedness and financial planning and individualizes information to the particular needs and situation of the student.
Answers questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions.
Analyzes various system-generated reports and notifies students of changes in eligibility of awards and alternatives to amend the situation, including: Daily mis-match reports, FATR report review.
Daily duties:
a. Loan certification preparation for Directors and Specialists
b. Scanning and linking documents into Perceptive Content
c. Conducting in person and virtual FAFSA Appointments
d. Email and text responses including follow-up
e. Applicable information system updates
f. Handling phones and walk-ins
Interfaces with students and lenders, employers, guarantee agencies and/or staff to resolve issues.
Assists with other financial and activities such as outreach, reporting and monitoring and vouchers.
Occasionally participates in hiring and oversees and trains temporary, work-study, part-time or full-time personnel.
Perform other duties for specific/unique needs of the department.
Perform other related duties as required or assigned.