Financial Aid State Grants Counselor

Position Information

General Information

Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 000767 NC Salary Grade Equivalency NC10 Classification Title Admin Support Specialist - Advanced Working Title Financial Aid State Grants Counselor Salary Range $45,748 - $50,346 Anticipate Hiring Range $45,748 - $50,346 FLSA Status Non Exempt Division Academic Affairs Department Enrollment Management (Adm) Work Unit Financial Aid Operations Work Schedule

8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

This position may be eligible for a telework schedule once onboarding into the position is complete, and with supervisor approval.

Primary Purpose of Position

The primary purpose of the Financial Aid Compliance Counselor position is to:

• Manage daily, weekly, and monthly reports associated with the Office of Financial Aid, involving but not limited to awarding, residency, unusual enrollment, and semester enrollment
• Support the review and processing of daily, weekly, and monthly reports associated with all state funding, involving, but not limited to, State of North Carolina grants, loans, and scholarships (NextNC, Children of Wartime Veterans Grant, Teaching Fellows Loan Program, State Forgivable Loans, etc.)
• Run and monitor ISIR dataload processing and associated federal aid processing activities.
• Analyze and resolve suspense records, discrepancy records, conflicting information, comment codes, and C-flags.
• Process FAFSA corrections and monitor correction results to ensure accurate federal aid eligibility.
• Run and monitor Transfer Monitoring and Financial Aid History (FAH) processes and resolve resulting eligibility issues.
• Research, interpret, and apply federal, state, and institutional financial aid regulations.
• Offer guidance to students, parents, staff, and campus partners regarding financial aid policies and procedures through individual meetings and outreach. • Support student success by ensuring accurate, compliant, and timely financial aid processing.
• Collaborate with campus and outside partners to ensure effective and timely processing of financial aid.
• Fulfill assigned responsibilities that enhance regulatory compliance, operational effectiveness, and student service within the Office of Financial Aid.

Minimum Education/Experience

Required Minimum Qualifications:

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

• Manage daily, weekly, and monthly reports associated with the Office of Financial Aid, involving but not limited to awarding, residency, unusual enrollment, and semester enrollment
• Support the review and processing of daily, weekly, and monthly reports associated with all state funding, involving but not limited to State of North Carolina Grants, Loans, and Scholarships
• Run and monitor ISIR dataload processing and associated federal aid processing activities.
• Analyze and resolve suspense records, discrepancy records, conflicting information, comment codes, and C-flags.
• Process FAFSA corrections and monitor correction results to ensure accurate federal aid eligibility.
• Run and monitor Transfer Monitoring and Financial Aid History (FAH) processes and resolve resulting eligibility issues.
• Research, interpret, and apply federal, state, and institutional financial aid regulations.
• Offer guidance to students, parents, staff, and campus partners regarding financial aid policies and procedures through individual meetings and outreach.
• Support student success by ensuring accurate, compliant, and timely financial aid processing.
• Collaborate with campus and outside partners, including the Registrar's Office, Student Services, Niner Central, University Communications, IT, Graduate School, NCSEAA, CFNC, and other state agencies.

Other Work Responsibilities

• Perform other job duties and special projects as assigned or directed.
• Research federal and state rules and regulations concerning financial aid eligibility.
• Contribute to the development and refinement of office policies and procedures.
• Review student records to make informed decisions regarding aid eligibility and compliance.
• Collect and analyze data to support operational needs and reporting.
• Meet internal time service deadlines and critical federal and state deadlines.
• Provide guidance to students by a variety of means, including in person, by phone, and email, ensuring accurate and supportive assistance.

Departmental Preferred Experience, Skills, Training/Education

• Experience in a higher education/student services setting, preferred in Financial Aid
• Strong knowledge of federal and state regulations and policies.
• Excellent interpersonal and communication skills, with a demonstrated customer service focus, experience facilitating presentations and events for internal and external audiences.
• Demonstrated exceptional attention to detail in high-volume environments, precision, and accuracy. Ability to critically think and independently problem solve while exercising professional judgement to escalate to management when necessary.
• Banner experience is preferred.

Necessary Licenses or Certifications Work Location Reese Posting date 06/25/2026 Closing date 07/02/2026 Proposed Hire Date 07/20/2026 Contact Information Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UNC Charlotte Website

• HERC Job Board

• Inside Higher Education

• Mitratech Circa (formerly known as Local JobNetwork)

• Another Website

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Other

• Where did you learn about this posting?

(Open Ended Question)

• • Do you have at least a high school diploma or possession of a GED, and one (1) year of experience in the area related to the position you are applying to or an equivalent combination of education and experience?

• Yes - I have at least a high school diploma or possession of a GED and one (1) year of experience or the equivalent combination of education and experience

• No - I do not have at least a high school diploma or possession of a GED and one (1) year of experience or the equivalent combination of education and experience

• • Do you have previous experience working in financial aid or in Higher Education?

• Yes

• No

• • Do you know federal and state requirements regarding aid administration? Please elaborate.

(Open Ended Question)

• • Do you have professional experience providing customer service? If yes, please explain your experience.

(Open Ended Question)

• • Do you have experience working in a high-volume environment that requires exceptional attention to detail, precision, and accuracy? Please elaborate.

(Open Ended Question)

• Do you have professional experience with Banner and/or other data management systems? If yes, please explain your experience.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest
• Contact Information for References

Optional Documents