Overview:
To deliver excellent patient centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services. This includes: entering charges; applying coding/billing rules; maximizing collections; verifying insurance; obtaining authorizations for services; reviewing patient account detail; and financial counseling of patients. Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice. May be required to float to other UFHP practices or flex time, as needed, for staffing.
Qualifications:
High school diploma or equivalent required
Minimum of two (2) years of experience in business, financial services, or a physician practice setting (preferably in patient accounts or collections)
Substitutions:
Bachelor’s degree may substitute for two (2) years of required experience
Associate degree or equivalent coursework may substitute for one (1) year of experience
Preferred Qualifications
Knowledge of CPT and diagnosis coding
Experience with EPIC or similar electronic health record (EHR) systems
Prior experience in healthcare billing, collections, or financial counseling
Required Skills & Competencies
Strong communication and interpersonal skills
Excellent organizational and problem-solving abilities
Ability to manage multiple tasks and prioritize effectively
Comfortable discussing financial matters and collecting payments in a professional manner
Ability to work both independently and collaboratively in a team environment