Financial Counselor

The Financial Counselor for fertility services plays a key role in supporting patients through the financial aspects of fertility treatment. This position provides financial guidance, cost estimates, insurance verification, and payment plan options. The counselor serves as a liaison between the patient, clinic staff, and insurance companies to ensure transparency and minimize financial barriers to care.

Key Responsibilities:

• Meet with patients either in person or via phone to explain the financial aspects of fertility treatment.

• Provide detailed cost estimates based on treatment plans, including IVF, IUI, Egg Freezing.

• Verify insurance benefits.

• Explain insurance coverage, out-of-pocket costs, and financial responsibilities in clear, compassionate terms.

• Assist patients in navigating financial assistance programs, discount programs, and third-party financing options.

• Collaborate with billing department to resolve discrepancies and ensure accurate invoicing.

• Stay current on changes in insurance policies, fertility mandates, and financing options.

• Maintain accurate and confidential financial records for each patient.

• Ensure patients are fully informed of financial obligations before treatment begins.

• Provide exceptional customer service and support to patients during emotionally sensitive treatment journeys.

Qualifications:

Education & Experience:

• Minimum 2 years of experience in medical billing, financial counseling, or patient financial services, preferably in a fertility, OB/GYN, or specialty clinic setting.

• Experience with insurance verification and benefits explanation, especially related to fertility coverage.

Skills:

• Strong understanding of fertility treatment protocols and associated costs.

• Proficiency with electronic medical records (EMR) and billing systems.

• Excellent communication, customer service, and interpersonal skills.

• Detail-oriented with strong organizational and problem-solving abilities.

• Empathy and sensitivity in working with patients undergoing fertility treatments.

Job Responsibilities

• Prepares estimates for medical services prior to treatment.
• Communicates insurance benefits and requirements to patients.

Qualifications

• High school diploma at minimum.
• Excellent customer service and telephone communication skills.
• Understanding of medical benefits, coverage, and managed healthcare.
• Strong organizational skills and the ability to multitask.
• Ability to maintain patient confidentiality.