Financial Counselor at Kaiser Permanente
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campaign-Evening hours_per_week-1 industry-B01|SEIU|Local-399 is_manager-SCAL-Jobs job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-Yes,-10-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status.
For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment:
Pay-Grade:-18
Basic-Qualifications:
Experience
Minimum-of-three-(3)-years-of-relevant-experience-in-Health-Care-billing,-collections-or-Financial-Counseling-or-equivalent.-Typing-35-WPM-or-as-required-by-Medical-Center.-Ability-to-demonstrate-knowledge-of-and-to-utilize-Government-Programs-and-alternate-payer-sources-(Workers-Compensation,-TPL,-COB,-Commercial,-etc.).-Demonstrated-ability-in-patient-registration,-admissions,-and-billing-practice-required.
Education
License,-Certification,-Registration
Additional-Requirements:
Preferred-Qualifications:
Notes:
custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,Downey,Downey-Medical-Center custom_fields.NurseResidencyTheme-Accounting,-Finance-and-Actuarial-Services custom_fields.VisionServicesTheme-Accounting,-Finance-and-Actuarial-Services custom_fields.ExternalReferenceCode-1416567 custom_fields.InternalReferralTheme-Accounting,-Finance-and-Actuarial-Services custom_fields.PhysicianAssistantTheme-Accounting,-Finance-and-Actuarial-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Accounting,-Finance-and-Actuarial-Services
Accounting, Actuarial & Finance
Bring care to the numbers
As part of our team, you'll create the financial strategies that drive improvement and help influence the future of health care.
custom_fields.customtheme-Accounting,-Finance-and-Actuarial-Services
Financial Counselor
Primary Location Downey, California Facility Name Downey Medical Center Schedule Call-in/On-Call Shift Evening Salary $32.23 - $35.7 / hour
Job Number 1416567 Date Posted 04/06/2026
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Job Summary:
Under indirect supervision, at the point of service provides financial counseling to patients in a personal interview to create a payer source for Inpatient and Outpatient self-pay accounts. Identifies potential third party liability, Workers Compensation, Commercial, COB, Medicare and Medi-Cal. Provides functional direction to Business Service Representatives and Receptionists. Determines and approves Medical Financial Assistance and payment arrangements.
Essential Responsibilities:
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Confidentially obtains or reviews and records patient financial and demographic information. Coordinates with inpatient/outpatient admission and registration for identification of potential alternate payer sources. Interviews patients to determine financial status, counsels and makes arrangements for direct payment, potential enrollment in a government sponsored program or direct billing to the patient. Completes Medical Financial Assistance applications based on analysis of patient financial information. Provides functional guidance to the support staff and informs support staff and physicians on new and revised processes. Acts as a patient/member advocate and uses knowledge of external and internal Social Services agencies for patient referral. Retrospectively reviews diagnosis and treatment records to identify potential Third Party Liability and Workers Compensation cases. Screens for potential eligibility for KP Membership through government programs (Medi-Cal, Medicare, transition plan, etc.). Obtains pre-authorizations for services from employers and other insurance carriers. Coordinates and collects conversion dues for KP coverage. Checks patient information against updated eligibility using on-line systems (Foundations). Places telephone call to the appropriate departments (CSC, Sales and Marketing etc.) in cases where group eligibility is not updated. Ensures that all documentation in the billable jackets is complete and obtains missing or needed information. Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Performs other related duties as required.
Pay Grade: 18
Basic Qualifications:
Experience
Minimum of three (3) years of relevant experience in Health Care billing, collections or Financial Counseling or equivalent. Typing 35 WPM or as required by Medical Center. Ability to demonstrate knowledge of and to utilize Government Programs and alternate payer sources (Workers Compensation, TPL, COB, Commercial, etc.). Demonstrated ability in patient registration, admissions, and billing practice required.
Education
License, Certification, Registration
Additional Requirements:
Preferred Qualifications:
Notes:
Primary Location: California,Downey,Downey Medical Center Scheduled Weekly Hours: 1 Shift: Evening Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 03:00 PM Working Hours End: 11:30 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Individual Contributor Department: Downey Medical Center - Admitting - 0801 Pay Range: $32.23 - $35.7 / hour Travel: Yes, 10 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
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