Financial Counselor

• Financial Counselor - Bethesda North Hospital *

Join a team dedicated to SERVING our patients with compassion, RESPECTING every individual's needs, and ENGAGING with professionalism and empathy. As a Financial Counselor at Good Samaritan Hospital, you will play a vital role in ensuring patients feel seen, heard, and supported-upholding our commitment to EXCELLENCE while stewarding our resources with VALUE‑driven care.

We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Location: Bethesda North Hospital, 10500 Montgomery Road, Montgomery, OH, 45242. https://share.google/TPLGpXG7SY5OfnIKM

Work Schedule:

• Day shift
• Full-time (40 hours/week)
• No weekends! No holidays!

Incentives & Benefits:

• We offer a comprehensive benefits package-including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

Strongly prefer healthcare work experience

• High School Degree or GED in General Studies
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Effective problem solving and critical thinking skills
• Basic understanding of medical insurance
• Medical terminology preferred
• 2-3 years experience Service Access, Patient Accounting or related field
• 2-3 years experience Customer Service

Job Overview:

Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs.

Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service.

Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital''s financial position.

Job Responsibilities:

Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.

Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges.

Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans.

Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.

Completes assigned work queues/reports ensuring accuracy and timeliness.

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Frequently

Hearing: Conversation - Consistently

Interpersonal Communication - Frequently

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer''s expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization''s values by offering comprehensive benefits packages, competitive wages, and milestone recognition.

Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!