Financial Counselor

• Meet with patients to explain insurance benefits, estimated out-of-pocket costs, and payment options.
• Verify insurance coverage, benefits, deductibles, co-pays, authorizations, and pre-certifications.
• Calculate patient financial responsibility for scheduled procedures.
• Assist patients with payment arrangements and answer billing-related questions.
• Coordinate with insurance companies to resolve benefit and billing issues.
• Maintain accurate patient financial records and documentation.
• Perform quality checks to ensure financial information is complete and accurate before services are rendered.
• Support front office and business office operations as needed.
• Deliver exceptional customer service while maintaining patient confidentiality and HIPAA compliance.

• High school diploma or GED required.
• Associate degree in Medical Billing or related field preferred, or equivalent healthcare business office experience.
• Knowledge of insurance verification, medical terminology, and healthcare billing preferred.
• Excellent communication, customer service, organizational, and problem-solving skills.
• Proficient with computers and Microsoft Office applications.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.

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