Financial Counselor, Patient Access

Financial Counselor Patient Access at UnitedHealth Group

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Financial Counselor Patient Access

Requisition number 2318328 Job category Healthcare Delivery Primary location Mukwonago WI Date posted 04212026 Overtime status Non-exempt Travel No

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2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum in strategic partnership with ProHealth Care.

ProHealth Care is proud to be a leader in health care services serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills compassion and innovation. Be part of a collaborative environment that strives for excellence nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

This position works with patients to resolve applicable financial concerns including providing counseling on available financial assistance or healthcare coverage options assessing payment sources developing payment plans and collecting patient payments.

Our office is located at 240 Maple Ave Mukwonago WI 53149.

We offer 4 - 6 weeks of paid training. The hours of the training will be based on the schedule or will be discussed on your first day of employment.

Primary Responsibilities

Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility coverage levels and billing requirements

Counsels patients as to financial responsibility while assessing suitability for in-house programs of Free Care Discounted Care and Payment Plans. Ensures all accounts are screened for linkage opportunities and appropriate actions are completed

Performs a daily check of all qualifying inpatients and assessesoffers financial assistance prior to discharge

Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping

Records and prepares statistics for the outreach of financial assistance programs offered

Maximizes revenue collections

Minimizes accounts receivable losses bad debt by use of workflows technology and tools provided

Maintains a safe environment complying with NLH policies and procedures reports and directly addresses environmental hazards and violations of patient safety policy andor protocol when involved or observed

May perform other duties upon request

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide