Financial Counselor

We're committed to bringing passion and customer focus to the business.

Department:
Patient Financial Services

Works under the supervision of the Business Services Coordinator. Evaluates patient's ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Performs other duties as assigned.

• Composes and types letters, liens and probate claims.

• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.

• Answers inquiries accurately and courteously.

• Enters detailed comments into the computer system.

• Evaluates and processes incoming mail.

• Maintains a system for periodic review and follow-up on unpaid accounts.

• Greets patients and public politely.

• Responds to inquiries from collection agencies.

• Receives required documentation for charity care patients.

• Provides patients with options of program coverage and assists with completion of applications.

• Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.

• Follows up with responsible parties and third-party payor on unpaid accounts.

• Refers accounts to outside collection agencies when collection efforts have been exhausted.

• Processes loan applications.

• Processes bankruptcy notices.

• Maintains records and files account transaction, hard copy and computer system.

• To be vigilant of co-members desk when vacant.

• Interprets for non-English speaking patients/public.

• Performs other duties as assigned.

Education: Work requires knowledge generally acquired through a high school education or GED.

Licensure: None.

Experience: One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Pay Range: The hourly rate for this position is $29.47 - $35.47. The range displayed on this job posting reflects the target for new hire salaries for this position

Job Specifications:
• Union: NUHW

• Work Shift: Day Shift

• FTE: 1.0

• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!