St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
HOURS:
Full Time, 40hours/week, Days
Mon-Fri 8 AM - 4:30 PM
No weekends, except covering Star Community Health Outreach Events on occasion.
Ability to cover other locations in the Allentown, Bethlehem, and Easton area, when needed.
Bilingual (English/Spanish) required
The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications.
JOB DUTIES AND RESPONSIBILITIES:
Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs
Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program
Process, review, approve/deny applications according to HRSA requirements
Ensure all applications are audit ready
Explain patient's responsibility in clear terms to patients
Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew
Utilized PA Compass to assist patients with enrollments into Medicaid Programs. Research for alternative government funding programs
Utilized Pennie.com to assist patients in obtaining affordable insurance coverage.
Complete tasks assigned through work queues timely according to department expectations
Connect patients to local hospitals financial assistance/charity care programs. Also, assist patients in submitting the financial assistance applications
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally
carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
EDUCATION:
High school graduate or equivalent required.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology. Bilingual preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
Areas of exceptional medical expertise include:
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.