Financial Counselor

Your experience matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a Financial Counselor, you will serve as a trusted resource for patients by providing financial guidance, verifying insurance coverage, and helping individuals understand their payment responsibilities. The ideal candidate combines excellent customer service and communication skills with business, bookkeeping, and cash-handling experience, preferably within a healthcare or medical office environment. As a member of the Lifepoint team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier .

More about our team

At Wilson Rehabilitation & Nursing Center, our team is dedicated to delivering exceptional skilled nursing and rehabilitative care in a compassionate, patient-centered environment. Our 90-bed facility features a modern rehabilitation wing designed to promote comfort, recovery, and restorative health, allowing our staff to make a meaningful impact in the lives of patients every day.

How you'll contribute

As a Financial Counselor, you will excel by:

• Providing compassionate financial counseling to patients and families regarding insurance coverage, payment responsibilities, and available financial assistance options.
• Verifying insurance eligibility and accurately interpreting policy benefits to determine patient financial obligations and reduce billing discrepancies.
• Collecting co-pays, deductibles, self-pay balances, and other patient payments while maintaining compliance with hospital policies and procedures.
• Ensuring complete and accurate admission, registration, and financial documentation by obtaining required information and signatures prior to service.
• Maintaining compliance with Medicare, Medicaid, Tricare, VA, HIPAA, and other regulatory requirements through accurate recordkeeping and adherence to established guidelines.
• Identifying potential payment challenges early and developing appropriate payment arrangements that support both patient needs and organizational revenue goals.
• Supporting revenue cycle efficiency through accurate cash handling, daily reconciliations, deposit preparation, and effective use of patient financial systems.

Schedule: Full-Time, Day

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Tuition Reimbursement: Available for full and part time employees to further education.

What we're looking for.

• High school diploma required; associate degree, bachelor''s degree, or other advanced education preferred.
• Minimum of one year of business, financial, bookkeeping, cash handling, or collections experience.
• Proficiency in Microsoft Office and other software applications, with the ability to quickly learn patient accounting and hospital information systems.
• Exceptional customer service skills with a patient-focused approach and a commitment to delivering a positive experience.
• Strong telephone communication skills, including the ability to professionally discuss financial obligations, payment options, and account information.
• Hospital, healthcare, patient access, or medical business office experience preferred.
• Knowledge of medical terminology and healthcare insurance processes preferred.

More about Wilson Medical Center

Wilson Medical Center is committed to always providing excellent care to our community. Our 294-bed facility has provided services to residents of Wilson County and surrounding communities for more than 55 years. We offer an array of services, including orthopedics, cardiology, general surgery, women''s care, emergency medicine, imaging and much more. We also have nine multi-specialty physician clinics, a wound center, radiation oncology center, outpatient imaging center, a rehabilitation and nursing care center and a 5-star day care.

EEOC Statement

"Wilson Medical Center is an Equal Opportunity Employer. Wilson Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Wilson Physician Services - Wilson Immediate Care is an Equal Opportunity Employer. Wilson Physician Services - Wilson Immediate Care is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.