Financial Customer Account Representative

#JD-E2EProf 
#LI-KS1

Russell Tobin/Pride Global is hiring a professional and motivated Financial Customer Account Representative to join our client's team at a leading financial institution in South Jordan, UT. Duties include supporting internal clients through exceptional service and effective account management. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced and evolving environment.

Pay: $21.00 to $21.99 per hour depending on experience

Location: On site in South Jordan, UT

Schedule: Monday-Friday 8:00am to 5:00pm

Duration: Position is a 6 month contract role that could go permanent for the right candidate!

Key Responsibilities:

• Engage internal clients through both inbound and outbound phone calls.
• Serve as the initial and ongoing point of support throughout the account opening process and full account lifecycle.
• Provide world-class service to internal clients.
• Build strong relationships while delivering solutions that align with internal policies and procedures.
• Identify and resolve issues promptly and effectively.
• Maintain consistent performance in a dynamic and changing environment.

Qualifications:

• High School diploma or GED is required. College degree is preferred.
• Recently College Grads are encouraged to apply! 
• 1+ years of experience in financial services or customer service.
• Demonstrated interest in career development and professional growth.
• Strong attention to detail.
• Dependable and reliable work ethic.
• Service-oriented mindset.
• Self-starter with the ability to work independently.
• Ability to perform effectively in a fast-paced environment.

Why Join Us:

This is an excellent opportunity to grow your career within a respected financial institution while helping clients navigate important financial services. If you are passionate about customer care and thrive in a dynamic environment, we want to hear from you.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Description:

Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience

Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center

Max supplier BR: 28.80/hr
SS POC: Jordyn CV

Enable Skills-Based Hiring No
Job Title
Customer Support/Account Rep - Sr
Super Function
Administration
Skill Track
Customer Support/Account Rep - Sr
Education Level
Associate's Degree/College Diploma
Experience Level
Level 2
Has a Candidate been Pre-Identified?
No
If Pre-Identified, please provide Candidate First Name and Last Name
(No Value)