Financial Operations I

Job Title: Financial Operations Specialist
Contract Duration: Through September 2027
Work Arrangement: Fully Remote
Schedule: Monday–Friday, 8:00 AM–5:00 PM Eastern Time
Employment Type: Contract
Pay Rate: $18 - $20/hour 

Position Overview

We are seeking a detail-oriented professional to support the processing and maintenance of premiums, certificates, adjustments, special rates, and related portfolio transactions.

This position will interact extensively with internal and external customers regarding certificate issues, billing questions, payment applications, and cash receipt matters. The ideal candidate will have an accounts receivable or accounting background, strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Periodic overtime may be required based on business needs.

Responsibilities

• Research, validate, and process payment adjustments in accordance with established policies and procedures.
• Process cash receipts and apply payments to outstanding invoices by matching receipts to payment files.
• Route certificate maintenance and other transactional documentation to the appropriate department.
• Accurately enter premium payments received from non-electronic customers and exception payments at the certificate level.
• Process transactions prior to month-end and/or the customer's next billing cycle.
• Utilize automated procedures to upload payment data files and resolve processing issues related to file upload failures.
• Monitor and reduce suspense items by proactively working with internal and external customers to resolve outstanding issues and prevent recurrence.
• Manage email correspondence and respond to incoming calls related to cash application and payment inquiries.
• Process account or servicer transfers manually and/or through applicable transfer systems.
• Research discrepancies and resolve payment, billing, and account-related issues.
• Maintain accurate records and documentation while meeting established deadlines and productivity expectations.
• Identify opportunities to improve processes, increase efficiency, and enhance overall team effectiveness.

Qualifications

• Previous experience in accounts receivable, accounting, cash application, payment processing, or a related financial-services environment.
• Minimum typing speed of 45 WPM or 10,000 keystrokes per hour.
• Strong working knowledge of Microsoft Excel, Word, and Access.
• Excellent written and verbal communication skills.
• Strong problem-solving, analytical, and critical-thinking skills.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Ability to work effectively in a fast-paced and changing environment.
• Strong customer service skills with the ability to balance customer needs with business requirements.
• Ability to work independently with little or no supervision.
• Strong collaboration and teamwork skills.
• Ability to adapt to new responsibilities, processes, and priorities as business needs change.
• Strong organizational and time-management skills.
• Ability to identify process improvements and provide constructive recommendations.
• Demonstrated ability to handle confidential and sensitive financial information professionally.