Financial Operations Specialist

Overview: Who We Are

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics.

Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden.

HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth.

Are you detail-oriented, organized, and comfortable working across billing, accounts receivable, and client relationships? HWL is looking for a Financial Operations Specialist to join our team and help ensure our billing and collections processes run accurately, efficiently, and on time.

In this role, you'll manage key aspects of the full-cycle billing and collections process, including billing through Vendor Management Systems (VMS), manual invoicing, timecard reconciliation, accounts receivable follow-up, and issue resolution. You'll work closely with clients, staffing suppliers, account management, sales, and internal teams to keep accounts accurate and resolve billing and payment issues.

This is a great opportunity for someone with billing, accounting, payroll, or accounts receivable experience who enjoys solving problems, working with data, and building strong working relationships.

What You'll Do:

Billing & Accounts Receivable

• Manage Managed Service Provider (MSP) billing, including reverse billing and VMS-based billing processes.
• Prepare and process manual invoices when required.
• Monitor timecard activity and follow up with clients, approvers, and staffing suppliers to ensure timesheets are submitted and approved on time.
• Research and resolve missing timesheets, billing discrepancies, unapplied cash balances, and payment issues.
• Respond to supplier and client billing inquiries and work toward timely resolution.
• Contact new customers to confirm successful invoice delivery and help prevent payment delays.
• Prepare billing, usage, discrepancy, reconciliation, and other financial reports as needed.
• Maintain accurate, current, and complete billing and account records.

Collections

• Contact clients and suppliers, as appropriate, regarding outstanding accounts receivable balances.
• Research client billing questions and provide documentation needed to facilitate payment.
• Partner with account management and sales teams to address outstanding balances.
• Assist with payment arrangements for past-due accounts when appropriate.
• Maintain detailed documentation of collection activities, communications, and payment arrangements.
• Identify late, potentially late, and delinquent accounts and ensure appropriate follow-up.
• Assist with complex or sensitive collection matters and preparation of accounts for further collection or legal action when necessary.
• Perform collection activities in accordance with company policies, procedures, and applicable requirements.

Reporting & Collaboration

• Develop and maintain reports that provide visibility into billing, collections, outstanding balances, and accounts requiring follow-up.
• Partner with Sales, Account Management, Supplier Management, Finance, and other HWL teams to resolve account issues.
• Keep the Controller and management informed of significant billing, reconciliation, or collection matters.
• Participate in virtual and in-person meetings, client meetings, conferences, events, and other business activities as required.
• Support special projects and additional billing, AR, and collections initiatives as needed.

What We're Looking For

• High school diploma or equivalent required; additional coursework in accounting, finance, or a related area is a plus.
• 1-2 years of experience in billing, accounts receivable, accounting, payroll, collections, or a related function preferred.
• Strong attention to detail with a focus on accuracy and timely follow-through.
• Excellent organizational and problem-solving skills.
• Comfortable communicating professionally with clients, suppliers, and internal teams by phone and email.
• Ability to research discrepancies and follow issues through to resolution.
• Proficiency with Microsoft Excel and comfort learning and working within multiple computer systems.
• Experience with Vendor Management Systems (VMS) or MSP environments is a plus.
• Collaborative mindset and willingness to support teammates when needed.
• Ability to meet E-Verify eligibility requirements.

What Success Looks Like

You'll be successful in this role when billing is completed accurately and on time, discrepancies are identified and resolved quickly, accounts receivable receives consistent follow-up, and internal and external partners have clear communication around account status and next steps.

Our Values

At HWL, how we work matters just as much as the work we do. Our team is guided by three core values:

Others First - Put others before self.

Wisdom - Do the wise thing.

Growth - Keep getting better.

Work Schedule

This is a full-time, remote position. Standard business hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Additional time outside of standard business hours may occasionally be required based on business needs.

If you're an organized, proactive professional who enjoys solving billing challenges, working across teams, and helping keep financial operations running smoothly, we'd love to hear from you.

Disclosures

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.