Financial Operations Support

Title: Financial Operations Support
Location: South Jordan, UT - Onsite
Duration: 12 Months

POSITION SUMMARY:
Estate & Inheritor Services is a specialized team within *** designed to assist with the processing of client accounts during the Inheritance process. The Estate & Inheritor Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for *** Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment.

DUTIES and RESPONSIBILITIES:
" Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills
" Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.
" Process & follow up client service requests to ensure completion in a timely manner
" Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up
" Provide world class customer service to both internal and external clients in all interactions
" Research and resolve problems with both internal and external clients accurately and in a timely manner
" Leverage *** systems and ensure all case interactions are appropriately entered and documented
" Actively manage, monitor, and document daily case load by utilizing various technology resources
" Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
" Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
" Other ad hoc duties as assigned Additional requirements may include: Series 7 and 66 required (or 63 & 65)

EDUCATION and or EXPERIENCE:
" College degree preferred
" 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes
Knowledge/Skills:
" Basic clerical and administrative skills
" Effective written and verbal communication skills
" Excellent interpersonal and client service skills
" Organizational skills, attention to detail and excellent follow up skills
" Ability to research and resolve problems and service inquiries and escalate when appropriate
" Ability to efficiently handle a high volume of requests in a fast paced environment
" Strong computer skills including Microsoft Suite
" Basic knowledge of *** systems and procedures
" Be self-motivated and able to work in a strong team and high activity environment.

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