Financial Regulatory Technician - Real Estate Tax Technician

Financial Regulatory Technician - Real Estate Tax Technician

Salary

$25.09 - $37.20 Hourly

Location

City Hall, 900 East Broad Street, Richmond, VA

Job Type

Full-Time

Job Number

25M00000734

Department

Finance

Opening Date

07/21/2026

Closing Date

8/7/2026 12:00 AM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Real Estate Tax Technician supports the City's assessment and collection of real estate taxes by performing research, account maintenance, billing support, and customer service activities within the Real Estate unit. The position assists with relief programs, prepares applicable notices and records, and provides second-line support for escalated Real Estate inquiries. Work is performed in accordance with established procedures, policies, and statutory requirements to ensure accurate and timely administration of property tax obligations.

Duties include but are not limited to

Real Estate Tax Account Administration

• Conducts research on real estate tax accounts to verify data accuracy and resolve discrepancies.
• Processes account updates, corrections, and maintenance activities in accordance with policies and applicable tax codes.
• Supports preparation, issuance, and reconciliation of real estate tax bills and notices.
• Reviews and processes delinquent real estate tax payments and assists with desk audits as needed.
• Investigates account issues and collaborates with internal staff to resolve tax-related conflicts.

Customer Service and Taxpayer Support

• Provides standard information to taxpayers in-person, by phone, and via written correspondence regarding real estate tax assessments, billing, and payments.
• Serves as second-line support for escalated Real Estate customer service tickets, ensuring accurate, timely, and courteous resolution.
• Assists taxpayers with relief program inquiries and required documentation, ensuring eligibility factors are met.
• Explains tax obligations and deadlines.

Records, Reporting, and Administrative Support

• Prepares public records, tax notices, and legal/court documentation related to real estate taxes.
• Maintains accurate digital and physical files, ensuring compliance with retention and confidentiality standards.
• Provides administrative support within the Real Estate unit, including data entry, document processing, and general clerical tasks.
• Assists with generating reports related to collections, assessments, outstanding taxes, and unit performance metrics.
• Performs other duties as assigned by the Customer Service Supervisor to support efficient operations.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

• Basic math, accounting, business, and financial policies
• City and State codes
• Computer programs such as Microsoft Office Suite
• Electronic databases and related software applications such as MUNIS, Clear, TACS, and Accurint
• Office equipment such as a multi-line phone
• Personal property tax codes and collection tax laws

Skills (some combination of the following):

• Assessments
• Collections
• Oral and written communication
• Customer service
• Conducting research
• Cash handling
• Data entry

Abilities (some combination of the following):

• Analyze information
• Pay attention to detail
• Think critically
• Follow directions and established procedures

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Associates degree preferred
• Two years of accounting support experience such as processing payments, providing direct customer service, calculating funds owed, and investigating/collecting delinquent payments
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• None required

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Are you a current City of Richmond employee

• Yes
• No

04

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

05

Which answer best describes your highest level of education?

• High School Diploma/GED
• Some college
• Associate Degree in Business, Accounting, or a related field
• Bachelors Degree in Business Administration, Finance, Accounting, or related field
• Masters/ Advanced Degree
• None of the above

06

Which best describes your years of experience in real estate administration, revenue operations, or a related government finance function?

• Less than one year of experience
• One to three years of experience
• Three to five years of experience
• More than five years of experience

07

Which best describes your experience managing escalated taxpayer or customer inquiries in a tax or government finance environment?

• No experience
• Beginner experience - assisted with routine inquiries under direct supervision
• Intermediate experience - independently resolved escalated taxpayer or customer issues
• Advanced experience - regularly triaged and resolved complex escalated matters and documented outcomes

08

Select all of the experiences below that you have related to real estate administration. (Check all that apply)

• Reviewing, verifying, and processing new real estate tax relief applications or registrations
• Processing real estate account updates
• Performing compliance checks to confirm real estate adjustments align with current property assessments and/or taxpayer status
• Analyzing accounts and processing corrections or adjustments in a real estate tax or billing system
• Monitoring real estate accounts to ensure compliance
• None of the above

09

Which best describes your experience interacting with homeowners, property assessors, attorneys, or other third-party representatives to resolve tax issues or secure documentation?

• No experience
• Beginner experience - assisted with basic communications under direct supervision
• Intermediate experience -independently communicated with homeowners or representatives to resolve routine issues
• Advanced experience - regularly engaged with homeowners and third-party representatives to resolve complex tax matters and coordinate documentation

10

Which best describes your knowledge of City ordinances, State statutes, or regulations governing business taxes or related local excise taxes?

• No knowledge
• Basic knowledge - general awareness of business tax law and procedures
• Intermediate experience - applied relevant statutes or ordnances in a work setting
• Advanced experience - regularly interpreted and applied City/State business tax law, including advising tax payers or staff

11

Which best describes your experience performing data quality checks, reconciling account discrepancies, and maintaining accurate audit trails in a tax or billing system?

• No experience
• Beginner experience - performed basic data entry or account lookups
• Intermediate experience - independently identified and resolved data discrepancies or reconciliation issues
• Advanced experience - led data quality reviews and ensured system accuracy and compliance with records management requirements

12

Which best describes your experience communicating complex real estate tax information to non-tax experts?

• No experience
• Beginner experience - occasionally communicates complex information to non-tax experts online or over the phone
• Intermediate experience - occasionally communicates complex information to non-tax experts in person
• Advanced experience - handles escalated complex real estate tax related communication for non-tax experts

13

What is your level of proficiency using Microsoft Office Suite (Word, Excel, Outlook)?

• No experience
• Beginner experience
• Intermediate experience
• Advanced experience

14

This role operates in an environment with frequent process changes, new technology implementations, and ongoing improvement initiatives. Please describe your comfort level working in a setting where procedures, systems, and expectations may evolve regularly.

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/