Financial Resource Counselor

Department: Space Coast Health Center

Schedule/Status: Varies

Standard Hours/Week: 40

General Description: Under the direction of the SCHC Practice Manager and CEO, this position is responsible for being the point person for patients and visitors. Responsible for meeting Emergency Room patients, verifying their Primary Care physician, and offering the services of Space Coast Health Centers. Also responsible for explaining our services and cost, appointment scheduling, insurance verification, collection of co-pays, explaining our sliding fee schedule, collecting financial and demographic information, and patient follow up calls.

Key Responsibilities:

1. Meets patients and visitors in a courteous and friendly manner both in person and via telephone; provides information, answers questions, and scheduling appointments.
2. Collects demographic and financial data including proof of income and calculates appropriate sliding scale payment amount.
3. Verifies the patients primary care physician and offers SCHC services to those without a primary care physician.
4. Works with the support staff and providers to schedule patients in a timely manner and escalates capacity issues to the provider and CEO.
5. Works with the Care Management staff to schedule appointments for Hospital discharges.
6. Assist with Check in and check out functions as needed to accurately enter charges, collect co-pays and out of pocket charges prior to the patient leaving.
7. Obtain Authorizations from plans as required.

Requirements: Formal Education: Minimum of 3 years experience in a medical front office setting. Work Experience: 3 years to < 5 years Required Licenses, Certifications, Registrations: NA

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®. Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.