Financial Services Associate

Posting Details

Posting Summary

Job Title Financial Services Associate Division Division of Finance & Administration Department Comptroller's Office Work Status Full Time Position Category Staff FLSA Non-Exempt Pay Range 09 Salary Range $41,005 - $55,918 / year Fund Source State Support Job Summary

Under the direction of the Financial Services/ Payroll Supervisor, the Financial Services Associate is to provide a high level of customer service to the Morgan campus, the Central Payroll Bureau and all individuals who contact the Financial Services Unit. 2. As part of the staff, the Financial Services Associate is expected to generate, analyze, and evaluate diagnostic reports summarizing payroll problems and their solutions. Be able to problem solve on issues concerning payroll and the interfaces between Morgan, IT and CPB.

Job Duties

Duties & Responsibilities:

• Provide all aspects of high-level customer service, including answering phones/checking voicemails/monitoring emails/ assisting walk ins/scanning documents.
• Reviewing, processing, and distributing incoming mail/emails.
• Make corrections and help resolve issues pertaining to the gross pay file before submission to IT in a timely manner.
• Make sure that all necessary documents are processed in a timely manner.
• Research, analyze, and process all payroll-related matters and resolve them, including missed paychecks, retroactive calculations, tax errors, and other issues that are forwarded to the Financial Services Unit.
• Must independently organize and execute various assignments by the deadline while paying close attention to detail.
• Provide excellent customer service to the Morgan campus, the Central Payroll Bureau, the
• Comptroller of the MD office and to all others outside of the campus.
• All other duties as assigned.

Requested Minimum Qualifications

Education:

• High School Diploma or GED required

Experience:

• least (3) years of customer service experience.
• Experience working in an office environment.

Other Preferences for Consideration

Preferences will be given to candidates with a Bachelors Degree in Finance, Accounting , Business or related field.

Knowledge, Skills & Abilities

Microsoft Office Suite (Excel, Word, etc.)

10-key calculator

Excellent written and verbal communication skills

Must have a pleasant personality and work well on a team

Posting Detail Information

Posting Number ST01598 Number of Vacancies 2 Job Open Date 06/18/2026 Application Review Date Job Close Date 07/18/2026 Special Instructions to Applicant

Please enter two professional references on the References page of the application. This position requires a High School Diploma(HSD) or GED. If you are hired for this position, please be prepared to upload a copy of your HSD or GED.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a High School Diploma or GED?

• Yes

• No

• • Do you have at least (3) years of customer service experience?

• Yes

• No

• • How many years of experience do you have working in an office environment?

• 1-2

• 3-5

• 6-8

• More than 10

• • How did you hear about this employment opportunity?

• Diversity In Higher Education

• Inside Higher Ed

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Website

• MSU Careers Website

• Higher Education Recruitment Consortium (HERC)

• Insight to Diversity

• • Are you a current, past, or retired Morgan State University employee? Are you a current, past, or retired State employee? If YES to current, past, or retired STATE employee, please state the agency. If not applicable, put N/A.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• High School Diploma/GED
• Transcripts (unofficial )
• Cover Letter