Financial Services Coordinator - Healthcare

Job Summary:

Coordinates all aspects of resident billing, fund accounts, Medicaid and third party insurance programs. Reviews billing with Corporate Center. Develops a positive, support role with residents, families and responsible parties.

Essential Functions:

1. Treats all information about residents, their condition, and family as well as personnel matters as confidential information.
2. Complies with established Corporate and Departmental policies and procedures, and maintains established standards and practices.
3. Meets with residents, families and/or responsible parties upon or prior to admission to discuss eligibility for Medicaid, Medicare and third party insurance coverage as related to Homewood.
4. Assists in maximizing appropriate reimbursement benefits.
5. Meets with residents, families and/or responsible parties regarding issues and explanations of Homewood’s monthly statements, third party insurance billing, explanation of benefits and any related matters for the entire campus.
6. Coordinates resident fund accounts.
7. Reviews and keeps abreast of the aged accounts and is involved with the collection process of these accounts.
8. Assists the residents, families and/or responsible parties with the Medical Assistance application process and corresponds with the area Department of Social Services caseworker.
9. Coordinates completion of obtaining a level of care for M.A. residents and completing the necessary facility paperwork for M.A. payment.
10. Performs other functions as directed by their supervisor.

Qualifications:

1. Ability to read, write and understand English well.
2. Has compassion, understanding and empathy for older persons, their families and/or responsible parties.
3. Ability to communicate helpfully with residents and others in a manner they can understand.
4. Ability to provide professional counsel regarding Medicare, Medicaid and various other reimbursement programs.
5. Background in business with long term care reimbursement experience preferred. Understands the importance of attention to detail in long term care reimbursement and related processes.
6. Ability to supervise effectively.

Physical Requirements:

Working conditions are normal for an office environment. Work requires extensive work using a computer. This position has physical and mental aspects of sedentary work in which lifting requirements are minimal. Occasionally required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.