Financial Services Representative - Amsterdam

Build Your Career. Make a Difference. Since 1949, Sidney Federal Credit Union (SFCU) has been committed to helping people achieve financial success and strengthening the communities we serve. What began as a small member-owned cooperative in Sidney, New York, has grown into a trusted financial institution with more than $1 billion in assets and a presence across New York. At SFCU, we believe great member experiences start with great employees. We're building a workplace where people can grow, contribute, collaborate, and build meaningful careers while making a positive impact on our members and communities. When you join SFCU, you become part of a team that values service, innovation, professional growth, and relationships. Whether you're helping members reach important financial milestones, improving processes, developing new solutions, or supporting the teams who serve our members, your work matters. The Financial Service Representative (FSR) is responsible for providing advanced member service, financial guidance, lending support, and relationship-building activities. This role serves as a trusted resource for members by delivering personalized financial solutions, financial education, and consultative service that supports members' financial goals. The FSR performs a broad range of member service functions, including processing routine and complex transactions, cash handling and balancing activities, opening and servicing consumer and business accounts, processing specialty accounts, originating consumer loans, assisting with mortgage and business loan inquiries, and supporting branch growth through the credit union's "sales as a service" philosophy by identifying member needs and providing appropriate financial solutions. This position requires strong operational knowledge, compliance awareness, fraud prevention expertise, and a commitment to delivering exceptional member experiences. Key Responsibilities Member Service and Relationship Management · Deliver exceptional member service through consultative conversations and relationship building. · Open, maintain, and service consumer, business, and specialty accounts in accordance with established policies and procedures. · Perform account maintenance, transaction processing, and problem resolution with accuracy and professionalism. · Assist members with digital banking services and electronic account access. · Support members through complex or sensitive situations, including estate accounts, death claims, and escalated account concerns. · Process member transactions, cash deposits, withdrawals, payments, and negotiable instruments accurately and efficiently while balancing cash drawers in accordance with established procedures. Lending, Sales, and Financial Education · Originate and process consumer loan applications in compliance with lending policies and regulatory requirements. · Assist members with mortgage and business lending inquiries and facilitate referrals when appropriate. · Identify member needs and recommend products and services that support financial goals. · Provide financial education and guidance to promote financial wellness and informed decision-making. · Consistently achieve or exceed established service, referral, and performance goals. · Support branch business development and community engagement initiatives. Operations, Compliance, and Fraud Awareness · Ensure compliance with all applicable regulations, policies, procedures, and internal controls. · Maintain knowledge of account opening requirements, operational standards, and lending regulations. · Identify, prevent, and escalate potential fraud, suspicious activity, and member security concerns. · Educate members on fraud prevention, scam awareness, and account security best practices. · Maintain accountability for cash handling, transaction accuracy, and balancing activities; promptly identify and resolve discrepancies while protecting confidential member information. · Support overall branch efficiency and collaborate with team members to achieve branch goals. · Full-time position with availability during branch operating hours, including Saturdays. · Ability to open or close the branch as assigned. Flexibility to travel to other branch locations as business needs require.