This is a hybrid role (3 days in the office/2 days remote). Interactive Brokers is not your average brokerage. We have built one of the world's most advanced trading platforms, trusted by millions of traders across the globe. We are looking for ambitious problem solvers, whether you are a recent graduate or have one to three years of experience in finance, technology, or customer service, to join our Client Experience team. You will help clients trade everything from stocks and options to crypto and event contracts.
Kickstart or level up your finance and technology career in the heart of Chicago.
About the Team
Our Chicago Client Experience team includes former traders, industry veterans, early-career professionals, and recent graduates. Everyone shares a passion for financial markets and technology. We are ambitious, collaborative, and enjoy solving complex problems. Whether you bring trading floor knowledge or a fresh perspective from college, you will find a team that is ready to support your growth.
What You Will Do
As the face of our company, you will embody our values through compassionate communication and deep product knowledge, making customers feel heard and appreciated. Your role involves resolving user concerns with both speed and thoroughness, while actively engaging with our customer base throughout your workday.
What You Will Learn
The inner workings of global financial markets including equities, options, futures, foreign exchange, crypto, and event trading products. How a technology-driven brokerage operates behind the scenes. Best-in-class problem-solving skills in a high-energy, fast-paced environment.
Who You Are
Bachelor's degree in finance, economics, business, STEM, or a related field preferred. Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role. Self-motivated and able to manage tasks with minimal supervision. Curious about financial markets and the technology that powers them. Strong communicator with excellent problem-solving skills. Analytical, adaptable, problem-solver, and able to remain calm under pressure. Comfortable navigating advanced platforms, including desktop and mobile applications. In-depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto, and fixed income.
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant Retirement plan 401(k) with competitive company match Excellent health and wellness benefits, including medical, dental, and vision benefits, and company-paid medical healthcare premium Hybrid schedule, three days in-office at our Chicago location and two days remote Structured training and dedicated mentorship from day one Free lunch provided daily when you are in the office. A fully stocked kitchen with healthy options for breakfast and snacks Comprehensive benefits package including health, dental, vision, 401k, and wellness programs Paid time off and a generous parental leave policy A culture of autonomy, ownership, and support within a technology-focused environment Corporate events, including team outings, dinners, volunteer activities, and company sports teams
Education Reimbursement and Learning Opportunities Modern offices with multi-monitor setups
This roles anticipated base salary range is $65,000 to $75,000 annually based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement, and much more.
#LI-NB1
For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation.
Recognizing an opportunity to provide low-cost brokerage services to individuals and institutions seeking alternatives to high-priced firms, we opened our vast intercontinental electronic network and trade execution services to clients. Today, we serve 1.81M clients in over 200 countries and territories worldwide.*
Since inception, we have been committed to delivering value through technological innovation, and providing our clients with unprecedented access to global markets at the lowest cost.
See the list of our awards here:
https://www.interactivebrokers.com/en/index.php?f=809
We are looking for people who see opportunity where others see the status quo. At Interactive Brokers, every one of our exceptional and dedicated employees plays a role in keeping our technology on the cutting-edge, and our company at the forefront of the electronic trading industry.
Our employees work on projects that impact clients around the world in a dynamic startup-style culture. We offer opportunities to push the boundaries of technology. Why will you choose Interactive Brokers?
As an employee of Interactive Brokers, you will enjoy a competitive and comprehensive benefits and compensation package. While the specifics of each country's package may vary, most of our offices offer some version of the following, plus more:
Review our many openings across our unique teams
and see what opportunities are right for you.
We are a global company headquartered in Greenwich, Conneticut, with over 2,650+ employees in offices in the USA, Hungary, Estonia, Russia, Switzerland, Canada, hong Kong, the UK, Australia, Japan, India and China.