Financial Services Representative

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Role: Financial Services Representative – Life New Business
Location: Hybrid (2 days onsite per week, 3 days WFH) at Grandview Yard office (1000 Yard St., Grandview Heights, OH 43212)
Work Schedule: Monday - Thursday: 11:30am - 8:00pm & Friday: 9:30am - 6:00pm
Pay: $19/hr
Tentative Start Date:10/26/2026, pending completing onboarding paperwork

Position Summary:
As a Financial Services Representative supporting the Life New Business Phone Support team, you will provide prompt and efficient service to policyholders, agents, brokers, and internal business partners. This role requires strong customer service skills, relationship-building abilities, and the capability to interpret policy and contract provisions while handling financial and administrative transactions.

Key Responsibilities:

• Receive and respond to incoming customer, broker, agent, and government agency inquiries
• Communicate effectively with customers, agency/brokerage partners, service centers, and internal teams through phone and written correspondence
• Assist customers with financial transactions and policy-related requests
• Interpret contract provisions for current and past life insurance products and assumed business
• Maintain knowledge of product provisions, processing systems, and applicable federal and state regulations
• Resolve routine processing errors and identify situations requiring escalation
• Process monetary transactions according to policy provisions and assigned authority limits
• Review, research, and interpret records and reports to make accurate decisions
• Collaborate with team members and leadership to support customer resolution efforts
• Perform additional duties as assigned

Qualifications:
Education: High school diploma or equivalent required; college degree preferred
Experience:

• 3 years of work experience preferred
• 2+ years of product-related customer service experience preferred
• Combination of education and experience will be considered

Skills:

• Strong customer service and relationship-building abilities
• Excellent written and verbal communication skills
• Strong decision-making and problem-solving capabilities
• Ability to analyze customer inquiries and determine appropriate resolution
• Knowledge of general office practices and office equipment
• Familiarity with insurance or financial services industry practices preferred
• Basic math and record-keeping skills
• Computer proficiency, including ability to operate PC systems efficiently

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

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