Financial Services Representative

One Nevada Credit Union

Las Vegas, NV

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JOB DETAILS

SKILLS

ATM, Analysis Skills, Banking Services, Communication Skills, Credit Union, Customer Support/Service, Desktop PC, Financial Services, High School Diploma, Identify Issues, Internet/Online Service, Interpersonal Skills, Interviewing Skills, Laptop PC, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Mobile Applications, Mobile Devices, Online Banking, Problem Solving Skills, Retail Operations, Sales, Service Delivery, Technical Support

LOCATION

Las Vegas, NV

POSTED

15 days ago

We are currently seeking an energetic and enthusiastic Financial Services Representative (FSR) to join our Retail Operations team. In this role, you will leverage strong technical and interpersonal skills to deliver exceptional service to both prospective and current members.

Why Join One Nevada Credit Union?

At One Nevada, we are passionate about empowering both our members and employees. You'll be part of a forward-thinking organization that invests in your growth while providing you with the tools and support to succeed!

Our Financial Service Representatives utilize automated systems, platforms, and mobile/desktop devices to perform a wide range of financial services, while supporting members with our digital banking channels.

Key Responsibilities

Conduct loan interviews and process consumer loan applications
Open new member accounts and assist with account maintenance
Perform member transactions with accuracy and efficiency
Greet members and direct them to appropriate resources or services
Cross-sell and promote Credit Union products and services
Educate members on digital tools including ATM usage, mobile banking, and online banking
Provide technical support for digital banking, including troubleshooting:
Mobile apps and online access
Login/password assistance
Device compatibility and accessibility issues
Support members with internet, desktop, and mobile device connectivity
Promote financial well-being by delivering a high level of personalized service

Qualifications & Skills

High school diploma or GED equivalent required
Minimum of one (1) year of experience in a financial institution or extensive customer service and sales experience
Working knowledge of financial products, services, and member service procedures
Familiarity with loan interviewing techniques and processes
Strong technical aptitude with the ability to troubleshoot digital and mobile applications
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Microsoft Teams
Ability to assist members in accessing online services via PC, laptop, or mobile devices
Strong analytical, problem-solving, and communication skills

Interested candidates who meet the minimum qualifications must complete this application and our online assessment: https://www.ondemandassessment.com/link/index/JB-VRN7I9VOV?u=67989

About the Company

One Nevada Credit Union

Our Human Resources Team

Who wouldn’t want to work for one of the Best Places to Work in America? If you want to work with a team of skilled professionals who work together as a family of financial experts, we are the employer for you. We take the lead as both an employer and as a leader in financial services. We’re even the largest federally insured credit union in the state. We offer competitive salaries, comprehensive benefits and advancement potential in a positive, supportive and professional atmosphere. Our employees play a huge role in our continued success.

Volunteer Opportunities and Community Outreach

Employee Benefits

Holidays

12 paid holidays per year!

Medical and Dental Insurance

A comprehensive health, dental and vision care plan.

Flexible Spending Account

Employees may contribute, before taxes, to a flexible spending account. This account may be used for medical expenses throughout the year.

Employee Assistance Program (EAP) – The Life Connection Program

Work-Life Balance Programs to help you manage your business life and your personal life.

Back-Up Care

One Nevada partners with Care.com who offers employees a back-up care program which provides working parents with a safety net for those days when regular arrangements fall through as well as elder care and other valuable work/life balance oriented resources and solutions.

Special Discount Offers for Employees

As one of the Best Places to Work in America, One Nevada Credit Union offers great discounts from various companies as part of our employee discount program. We offer discounts on everything from pest control services to discount entry for several amusement parks. Visit our Discounts page to learn more.

Paid Time Off

Employees, both full and part-time, accrue time off benefits based upon service time after their first six months of employment.

401(k)

Employees may contribute, on a tax deferred basis, to their 401(k) retirement program. ONCU provides a generous matching contribution too.

Life Insurance

ONCU offers full-time employees life and Accidental Death and Dismemberment Insurance in the amount of twice their annual salary at no cost to the employee.

Disability Insurance

ONCU offers short and long term disability insurance at no cost to the employee.

Tuition Reimbursement

One Nevada Credit Union offers tuition reimbursement to qualified employees to help defer and/or assist with the expense of tuition costs for courses meeting requirements of certificate, undergraduate or graduate degree programs related to current performance or planned career development.

Training and Development

One Nevada is committed to ongoing training and development opportunities available to all employees. Programs include One Nevada’s uniquely designed Proactive Leadership, Success and Business Etiquette series along with many other courses and programs that greatly enhance employee skill sets and overall abilities.