Financial Services Representative

Job Brief:      The full-time position of Financial Services Representative (FSR) is a dual service position capable of providing services to bank customers as a teller by conducting appropriate transactions and/or by preparing all documents for the opening of various customer deposit accounts, certificate of deposits and safe deposit box accounts.  Duties also typically include ordering and making preprinted checks for customers, answering inquiries regarding deposit rates, account terms, and answers questions relating to the customers’ existing accounts.

 Essential Functions:

• Processes checking and savings deposits and withdrawals according to proper Teller procedures.   
• Processes check cashing requests according to proper Teller procedures.
• Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Counts and rolls loose coins
• Refers customers to the proper department for issues that cannot be resolved at the teller line
• Issues Cashier’s checks
• Accepts and process loan payments.
• Maintains proper cash drawer limits according to Bank policy.
• Maintains appropriate currency logs and reports required by Bank policy.
• Balances cash drawer daily.
• Communicates and explains product details for all deposit accounts offered by the bank
• Listens carefully to customer issues and recommend products/solutions accordingly
• Prepares proper documentation for new and revised deposit accounts (checking, savings, CDs, etc).
• Maintains records on Safe Deposit Boxes, sending billing notices, processing request for new boxes and closing boxes as required.
• Processes transactions and other requests related to Certificate of Deposit accounts.
• Maintains IRA accounts by preparing accepting and posting contributions, documenting and posting distributions and closing accounts.
• Scans and indexes completed documentation in document management system.
• Assists customers with debit card inquiries and completion of dispute forms.
• Assists customers with online banking and bill pay enrollment and other related functions
• Has exceptional telephone etiquette; answer telephone inquiries relating to opening/closing of accounts, account status, and other customer inquiries.
• Accepts wire transfer requests and complete related documents.
• Assists customers with all issues related to activity on existing deposit accounts such as change of name or address, stop payments, error resolutions, transfers, check orders, etc.
• Maintains regular and predictable attendance.
• Performs other duties as assigned, including assisting and supporting other departments as needed.
• Complies with all regulations and bank approved policies and procedures.
• Is alert to opportunities to cross-sell bank products and services.

Practical Experience:

A minimum of one (1) year cash handling or sales experience and one (1) year customer service experience preferred. Strong verbal and interpersonal skills.

Ability to use office equipment such as computer, calculator, copier and fax machine