Ambulatory Care, Calendar Management, Clinical Support, Co-Payments, Communication Skills, Current Procedural Terminology (CPT), Customer Support/Service, Demographics, Financial Management, Financial Services, ICD-9, Interpersonal Skills, Maintain Compliance, Medical Office, Medical Office Administration, Multitasking, Operational Support, Organizational Skills, Pediatrics, Problem Solving Skills, Team Player, Telephone Skills, Time Management
The Clinic Support Representative performs a variety of clinic business functions, with a primary focus on check-out operations. This role is responsible for scheduling patient appointments while utilizing scheduling guidelines to optimize provider availability and clinic efficiency.
Key responsibilities include collecting co-payments, reviewing patient account balances to support the financial performance of the Ambulatory Care Unit (ACU), and accurately entering charges in a timely manner. The position also coordinates patient referrals and collaborates with Financial Representatives as needed.
The Clinic Support Representative must be knowledgeable in verifying and updating patient demographic and insurance information to ensure accuracy and compliance. This role serves as a professional and welcoming point of contact for patients, providing exceptional customer service during both check-in and check-out processes.
Additional responsibilities may include floating to other ACU clinic locations as needed to support staffing and operational requirements.
Qualifications:
Minimum Qualifications
- High school diploma or equivalent required.
- One year of experience in a financial, business, physician office, or customer service setting required.
- An Associate degree or equivalent coursework may substitute for the required one year of experience.
- Two years of business, financial, or physician practice experience preferred.
- Excellent customer service, interpersonal, and telephone communication skills required.
- Ability to professionally collect payments and discuss financial responsibilities with patients.
- Strong organizational, multitasking, and problem-solving skills.
- Demonstrated initiative, accountability, and ability to work effectively as part of a team.
- Familiarity with CPT and ICD-9 coding preferred.
Additional Information
- No motor vehicle operator designation required.
- No licensure, certification, or registration required.