Financial Support Associate II

Financial Support Associate II

Salary

$43,609.00 - $56,692.00 Annually

Location

Gwinnett County, GA

Job Type

Full-Time Merit

Job Number

26-03952

Department

Department of Planning and Development

Opening Date

07/21/2026

Closing Date

8/4/2026 12:00 AM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Class Summary

Job Description

The function of Gwinnett County Department of Planning and Development is to promote and enhance the quality of life of residents, visitors, property owners and businesses of Gwinnett County. The Department accomplishes its mission through programs and services that encourage high quality development as well as maintenance and revitalization of existing neighborhoods.

The Financial Support Associate position is assigned to the Licensing and Revenue and Permitting sections within the Customer Experience Division. The successful candidate will play a key role in delivering high-quality customer service and supporting the operations of the Customer Experience Division.

Essential Duties

• Provides exceptional customer service by assisting customers in person, by telephone, and through electronic communication, resolving inquiries related to permitting occupation taxes.
• Performs front counter operations, including customer triage, permit issuance, occupational tax application processing, renewals, payment collection, balancing daily transactions, and processing utility releases.
• Reviews, verifies, and processes permit and occupation tax applications and supporting documentation to ensure compliance with departmental procedures, the Unified Development Ordinance (UDO), and applicable sections of the Gwinnett County Code of Ordinances, including Chapters 6, 18, and 22.
• Utilizes department technology, including Qtrac, Five9, and the Customer Interaction Tracker (CIT), to manage customer flow, respond to telephone inquiries, document customer interactions, track service requests, and coordinate timely resolution of inquiries requiring subject matter expert (SME) assistance.
• Prepares invoices, processes excise taxes and other revenue-related transactions, maintains accurate financial records, and performs daily cash reconciliation.
• Provides administrative support by responding to customer correspondence, maintaining records, processing open records requests, and utilizing department systems to accurately document and track work activities.
• Collaborates with internal departments, external agencies, and customers to resolve issues, communicate requirements, and ensure the efficient delivery of permitting, licensing and revenue services.
• Performs other related duties as assigned.

Preferred Qualifications in addition to the above minimum qualifications

Preferred Knowledge:

• Knowledge of customer service principles and practices for providing professional, courteous, and effective service in a high-volume customer environment.
• Knowledge of permitting, occupational tax, licensing, and revenue processes, including the review and processing of applications, payments, and related documentation.
• Knowledge of the Unified Development Ordinance (UDO) and applicable sections of the Gwinnett County Code of Ordinances, including Chapters 6, 18, and 22.
• Knowledge of permitting and customer service technologies, including Accela, Qtrac, Five9, Customer Interaction Tracker (CIT), and other business applications used to process transactions and manage customer interactions.
• Knowledge of cash handling, payment processing, financial recordkeeping, and records management practices, including open records procedures.
• Knowledge of departmental policies, procedures, and applicable local, state, and federal laws and regulations governing permitting, licensing, and revenue operations.

Preferred Skills:

• Strong customer service, interpersonal, and communication skills, including emotional intelligence, active listening, empathy, professionalism, and the ability to effectively communicate with diverse customers, coworkers, and external agencies.
• Skill in analyzing customer inquiries, exercising sound judgment, applying critical thinking, utilizing creative problem-solving techniques, and identifying process improvements to enhance service delivery and resolve complex customer issues.
• Skill in reviewing, interpreting, and applying ordinances, policies, procedures, and technical information to accurately process permitting, occupational tax, licensing, and revenue transactions.
• Skill in using business applications and customer service technologies, including Accela, Qtrac, Five9, Customer Interaction Tracker (CIT), Microsoft Office, and other department systems.
• Skill in managing multiple priorities, processing financial transactions accurately, maintaining detailed records, and collaborating effectively with team members to meet service standards and organizational goals.

Grade

The grade for this position is B221. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma, or G.E.D.,
• Four years bookkeeping, accounts payable and/or accounts receivable experience;
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.

World-class community

More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta's Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.

Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees' benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.

01

How many years of bookkeeping, accounts payable and/or accounts receivable experience do you have?

• none
• less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 or more years

02

Please describe your bookkeeping, accounts payable and/or accounts receivable experience. If none, type N/A.

03

Have you completed a degree in a related field?

• Have not completed a degree in the specified fields of study
• Completed associate degree in the specified fields of study
• Completed bachelors degree in the specified fields of study
• Completed masters degree or higher in the specified fields of study

04

If yes, please list your degree type and field of study. If none, type, n/a.

Required Question

Employer Gwinnett County

Address 75 Langley Drive

Lawrenceville, Georgia, 30046

Phone 770.822.7915

770.822.7923

Website http://www.gwinnettcountyjobs.com