Financials Support Specialist

Innovative Systems is currently seeking applicants for a eLation Financials Support Specialist to join our talented team. This position is located on -site in Mitchell SD. Remote work may be considered for the right candidate with eLation Financials experience. When you are part of the eLation Financials team you will • Provide exceptional customer service support training and data verification for our clients that use the software via various channels including phone email and a ticketing system from 8am to 5pm CST. Occasionally provide after -hours support as neede d. • Lead software conversions independently including data verification and assisting clients in configuration of the software to meet their business needs. • Train clients on functionality within the software. • Troubleshoot technical issues and provide step -by-step guidance for issue resolution. • Understand clients accounting processes and offer insights on utilizing the software for optimal results. • Collaborate with the development team to escalate and prioritize complex technical issues. • Document and track client interactions and resolutions in our ticketing system. • Create support documentation knowledge base articles and video tutorials. • Travel both to Mitchell SD and to our client sites. These are skills that we are looking for in our ideal candidate • Bachelors degree in accounting Finance Business or related field or equivalent experience. • Having accounting or financial software experience andor education will be critical to your success in this position. Strong foundational knowledge of accounting principles and practices. • Basic to intermediate technical skills with the ability to troubleshoot software -related issues • Technical abilities will enable you to address clients software -related inquiries • Excellent communication skills both written and verbal. • Customer -centric attitude with a focus on delivering exceptional customer support. • Strong organizational skills and the ability to manage multiple client issues and projects simultaneously. • Familiarity with financial software is a plus. • Previous customer support and experience with telecommunication companies electric cooperatives or municipalities is preferred • Experience working with our eLation Financials software not required If you are passionate about software development and eager to make an impact for a fast -moving company we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and r elevant experience. We look forward to hearing from you.