Fire Alarm Administrator

DU Family of Companiesis a network of fire protection life safety and security service companies protecting people and property across 35 branches in 11 states. Since 2005Ellis Fire Suppressionhas delivered Excellence in Fire Protection" from its Woburn MA location. What began with water-based fire sprinkler construction and service has grown into a full-service fire protection operation offering in-house design fabrication estimating 247 emergency response fire alarm chemical and special hazard systems life safety systems and fire extinguisher services throughout New England. Living our motto 'we protect what you value most Ellis Fire offers a challenging and rewarding work environment for those passionate about keeping communities safe.Due to continued growth we are looking to add an Administrative Assistant to support the Fire Alarm Department at ourWoburn MAteam. This role provides administrative clerical and customer-service support by coordinating schedules maintaining documentation processing department records and communicating with internal teams and customers. Success in this role requires organization attention to detail professional communication responsiveness and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesAnswer and direct phone calls emails and other communications for the Fire Alarm Department.Schedule and coordinate service appointments inspections and maintenance visits for technicians.Maintain and update department files records and databases including inspection reports certifications service records and customer information.Prepare and process work orders invoices proposals and other required documentation.Assist with tracking and managing fire alarm equipment and supplies.Support compliance efforts by ensuring documentation meets regulatory and company standards.Facilitate communication among technicians customers and other company departments.Respond promptly to customer inquiries provide information about services and escalate technical questions as appropriate.Assist with project tracking deadlines and reporting for departmental activities.Prepare meeting agendas record meeting minutes and support departmental initiatives.Perform general office duties including scanning copying data entry and mail distribution.Perform other administrative tasks as assigned by the Fire Alarm Department Manager.QualificationsHigh school diploma or equivalent.At least one year of administrative experience.Proficiency with Microsoft Office Suite including Word Excel and Outlook.Excellent organizational communication and interpersonal skills.Ability to prioritize and manage multiple responsibilities in a fast-paced environment.Strong attention to detail and problem-solving skills.Ability to provide professional and responsive customer service.Ability to communicate effectively with customers technicians and internal departments.Preferred QualificationsAssociate or bachelors degree.Administrative experience in a service fire protection or construction environment.Experience with scheduling software or customer relationship management systems.Familiarity with fire alarm systems or fire protection industry terminology.Physical Demands & Work EnvironmentWork primarily in a standard office environment.Sit and use a computer for extended periods.Occasionally lift or move office supplies weighing up to 20 pounds.Visit job sites occasionally when required.Work occasional overtime to meet business needs and deadlines.The wage range for this role is 25 to 30 per hour based on experience and qualifications.As part of the DU Family of Companies we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders abilities and the ownership of their work combined with our culture and values creates something that is simply described as the Davis-Ulmer difference.Why Choose DU Family of CompaniesCompetitive Compensation- We offer a competitive wage based on your experience and qualifications.Comprehensive Benefits Package- Receive medical dental and vision insurance a 401k with company match and paid time off.Strength of the Family- As part of the DU Family of Companies you gain the stability and resources of a growing network of industry-leading companies.Backed by APi Group- Benefit from the support and opportunity that come with being part of a global leader in safety services.Long-Term Career Relationships- We are committed to developing our employees and supporting long-term career growth.Values Match- Join a team that shares your commitment to safety integrity and service.Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.DAVIS-ULMERS ENDURING PURPOSE To protect what people value most."All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.Equal Opportunity Employer including disabled and veterans.