Cellular Telephone, Communication Skills, Construction, Corporate Policies, Customer Support/Service, Data Entry, Documentation, Documentation Review, Driver's License, Establish Priorities, HVAC, High School Diploma, Insurance, Lift/Move 70 Pounds, Loading/Unloading, Physical Demands, Presentation/Verbal Skills, Quality Control, Quality Management, Reimbursement, Resolve Customer Issues, Time Management, Writing Skills
Fire Restoration Technician
A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.
Job Responsibilities
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
- Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
- Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
- Responsible for making daily adjustments to the drying plan based on meter readings.
- Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Job Requirements
- High school graduate or equivalent.
- Experience in the restoration or construction industry is preferred, but not required.
- Valid Drivers' License and satisfactory driving record.
- Good verbal and written and communication skills.
- Good problem solving and customer service skills.
- Knowledge of disaster restoration industry.
- Must be able to prioritize activities and meet deadlines.
- Experience with entering data using a tablet or mobile phone.
- Report to work on time in a clean, complete uniform.
- Read and follow product label usage instructions.
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Compensation: $60,000.00 - $75,000.00 per year