Fire Sprinkler Service Manager

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward

Fire Sprinkler Service Manager

At Johnson Controls, we help protect people, property, and operations through fire protection and life safety solutions. In this role, you will lead a service team that delivers reliable sprinkler service, inspections, testing, and responsive support.

You will combine technical fire sprinkler knowledge with people leadership and commercial accountability to help ensure safe, compliant, and customer-focused delivery.

Role Overview

As Fire Sprinkler Service Manager, you will oversee day-to-day service operations, support your team in the field, and help maintain strong customer relationships. This is a hands-on leadership role where safety, quality, documentation, and timely response all matter.

You will work closely with technicians, customers, and internal stakeholders to coordinate service activity, resolve defects, and keep work moving efficiently.

Key Responsibilities

• Supervise fire sprinkler servicing, inspections, testing, defect rectification, and reactive fault response.
• Coordinate daily service activities, schedules, and priorities to meet customer commitments.
• Support technicians with technical guidance, troubleshooting, and escalation management.
• Review deficiency reports, service records, and completed work to help ensure quality and timely follow-up.
• Maintain strong customer relationships and represent Johnson Controls in a professional, customer-focused manner.
• Support training, coaching, and performance discussions to help build a capable and accountable team.
• Ensure service delivery aligns with applicable fire codes, standards, building regulations, and customer expectations, including NZS 4541 where relevant.

How You Will Do It

• Own outcomes with accountability, safety, and integrity by setting clear expectations, following through on commitments, and making sound decisions in the field.
• Stay close to the work by understanding customer priorities, conditions, and the realities of inspections, testing, and fault response.
• Improve every day through practical problem-solving, clear feedback, and disciplined follow-up on recurring issues and service gaps.
• Win as one team by partnering with technicians, coordinators, customers, and other stakeholders to remove obstacles and keep work moving.
• Use clear documentation, Microsoft Office Suite, and regular communication to keep service records, schedules, and customer updates current.

Qualifications

• Experience leading fire sprinkler or fire protection service teams.
• Strong technical knowledge of fire sprinkler systems, including servicing, inspections, testing, defect rectification, and reactive fault response.
• Experience in the fire protection or life safety industry.
• Ability to communicate clearly with employees, customers, and authorities having jurisdiction.
• Proficiency with Microsoft Office Suite.
• Ability to obtain and retain required licenses or certifications under applicable national, state, or local codes.
• Understanding of safety, compliance, and customer service expectations in a field-service environment.

Nice to Have

• NICET Level II Certification.
• Knowledge of OFC, ULC, or NZS 4541, where applicable.
• Experience with service scheduling, inspection reporting, or territory coordination.
• Experience supporting customer service goals alongside operational performance.

Why Join Us

Join a team focused on safety, quality, compliance, and long-term customer relationships. At Johnson Controls, you will have the opportunity to lead a skilled service team, support career growth, and contribute to work that helps protect people and property every day.

If you are ready to lead a high-performing fire sprinkler service team, apply today and help deliver trusted protection for our customers.

HIRING SALARY RANGE: $89,400-$134,250 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.