Fireplace Installation Technician / Crew Lead

The Fireplace Showcase

Seekonk, MA

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JOB DETAILS

SKILLS

Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Driver's License, Hand Tools, Health Insurance, Installation Guide, Java Swing, Lift/Move 80 Pounds, Maintenance Services, Mobile Devices, Organizational Skills, Regulatory Compliance, Resolve Customer Issues, Safety Standards, Schedule Development, Team Player, Technical Writing, Training/Teaching, Willing to Travel

LOCATION

Seekonk, MA

POSTED

30+ days ago

Benefits:

401(k) matching
Bonus based on performance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development

Job Summary: We are seeking an Installation Technician to join our team at Fireplace Showcase. In this role, you will travel to customers’ homes deliver, install and set up new fireplaces, grills and swing sets. The ideal candidate is friendly, reliable, and has the technical skills to get the job done. Customer satisfaction is a top priority.

Key Duties and Responsibilities: Greet customers in their homes to complete installation. Ability to read and understand technical manuals and installation instructions. Educate customers and answer questions relative to products, maintenance issues, and repairs. Stay within industry/unit compliance and safety standards. Follow appointments scheduled by the installer scheduler/office. Maintain positive relationships with customers and co-workers. Must be organized and maintain a clean, efficient workspace, as well as prepare for daily work jobs.

Required Qualifications: An individual who is focused, reliable, organized, and motivated. A willingness to learn. Some construction/trades experience. An ability to build rapport with clients and co-workers; a team player. Familiar with hand tools and hand-held power tools. Comfortable on roofs and ladders. Problem solving skills and the ability to troubleshoot. Capable of lifting 80+ pounds. Has a good driving record and valid driver license.

Preferred Qualifications: Experience with carpentry, HVAC, construction, electric and mechanical skills. A background in the hearth industry, although we are happy to train and provide education around our products. Previous experience in mechanical repair or customer service.

Company overview: The Fireplace Showcase (FPS) is home to the area's largest fireplace and stove showroom and offers more than 25 years of experience in helping customers select the right stove or insert for their homes. A family owned business, FPS has become the area’s premier one-stop hearth shop for Rhode Island and Massachusetts where customers can be assured that complete satisfaction is a top priority.

As a small family-owned company, each employee is a key representative and important part of our team. We are always looking for interested and skilled employees to join our growing team. For more information click the links below to our job descriptions and contact us if you wish to inquire or have any questions.

About the Company

The Fireplace Showcase

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