ESSENTIAL FUNCTIONS

• Serve as a strategic operational partner to the CEO, CFO, COO, and Principals while supporting firm-wide initiatives, organizational priorities, and operational planning.
• Oversee day-to-day firm operations across all office locations while ensuring operational efficiency, consistency, scalability, and accountability.
• Proactively develop, implement, and improve operational systems, workflows, internal processes, and administrative infrastructure.
• Manage firm operational resources including vendors, software platforms, insurance, leases, licenses, telecommunications, and related service agreements.
• Oversee operational reporting, billing coordination, compliance processes, and firm systems maintenance.
• Provide leadership and oversight of the firm's human resources function, ensuring HR programs, policies, systems, and processes effectively support organizational objectives, employee development, compliance requirements, and the overall employee experience.
• Supervise the IT Coordinator and support firm-wide technology, cybersecurity, operational continuity, and infrastructure initiatives.
• Provide leadership and oversight to Office Managers while ensuring consistency and operational alignment across office operations and administrative functions.
• Prepare operational reports, leadership materials, KPI tracking, and related information for leadership and Principal meetings.
• Coordinate leadership meetings, retreats, firm events, recruiting events, and operational initiatives as needed.
• Special projects as assigned by leadership.

JOB QUALIFICATIONS

• Strong understanding of business operations, organizational leadership, employment compliance, and human resources management.
• Ability to manage multiple priorities and respond effectively in a fast-paced professional services environment.
• Ability to maintain professionalism, confidentiality, discretion, and sound judgment in a leadership role.
• Ability to effectively communicate and collaborate with Principals, executive leadership, employees, vendors, and external stakeholders.
• Strong attention to detail with the ability to improve processes and drive accountability.
• Ability to work independently while effectively leading cross-functional operational initiatives.
• Ability to hold employees, managers, and team members accountable in a professional, constructive manner while maintaining trust, respect, and a positive firm culture.
• Ability to respectfully challenge and hold Principals and executive leadership accountable while supporting firm-wide alignment and priorities.

WORKING CONDITIONS

• Involves work in a professional office environment performing multiple operational and leadership responsibilities concurrently.
• This position requires an in-office presence and is not eligible for full-time remote work.
• Overnight travel and overtime are required.
• Travel between office locations, firm meetings, conferences, and other business-related functions is required.
• Must maintain a professional presence that positively represents the firm to employees, clients, vendors, and external stakeholders.

EDUCATION/EXPERIENCE

• Bachelor’s degree in Business Administration, Human Resources, Management, Accounting, or related field preferred.
• Five or more years of progressive leadership experience in firm administration, operations, human resources, or professional services management required.
• Experience supporting executive leadership teams and managing organization-wide operational initiatives required.
• Experience with operational software and practice management systems preferred.

KEY COMPETENCIES

• Executive presence and leadership
• Strategic thinking and operational execution
• Organizationaldevelopment
• Process improvement and accountability
• Communication and relationship management
• Problem-solvinganddecision-making
• Change management
• Confidentiality and professionalism

• 10 paid holidays per year
• 120 hours of paid time off annually
• 401(k) profit-sharing plan
• Health, dental, and vision insurance
• Group life insurance
• Paid jury duty
• Wellness program

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