Accounting, Accounts Receivable, Accounts Receivable Management, Business Skills, Call Centers, Coaching, Communication Skills, Credit and Collections, Customer Retention/Renewal, Database Administration, Federal Laws and Regulations, Finance, Inside Sales, Internet Search, Maintain Compliance, Microsoft Office, Microsoft Outlook, Multitasking, Negotiation Skills, PCI, Past Due Accounts, Persuasion Skills, Presentation/Verbal Skills, Procedure Development, Reconciliation, Regulations, Software Administration, State Laws and Regulations, Time Management, Track Customer Issues, Training/Teaching, Work From Home
Our associates celebrate lives. We celebrate our associates.
As a persuasive communicator, contact first party past due accounts across multiple communication vehicles. Utilize technology to update customer accounts, post payments, and research customer discrepancies. Upon software and product proficiency as well as consistent key performance indicator achievement, a blended office and work from home schedule may be offered. Service Corporation International provides onsite training.
JOB RESPONSIBILITIES
- Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.
- Accept payments through PCI compliant link. Verify and post payments according to procedures.
- Research payment issues to corroborate customers account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.
- Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records.
- May utilize skip tracing practices to identify and locate delinquent or defunct account holders.
- Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures.
Minimum Requirements
Education & Licenses
- High School Diploma or GED
Experience
- Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention
- Experience with software and maintaining databases preferred
Knowledge, Skills and Abilities
- Technical ability to quickly learn and become proficient with proprietary software
- Multi-tasking skill set to manage multiple conversations via chat, email and voice channels
- Persuasive verbal communication, professional writing, and exceptional listening skills
- Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
- Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Ability to build professional and trusting business relations
- Proficient MS Office Outlook
- Shifts available from 8am to 8 pm CST and some Saturday mornings
Postal Code: 70121
Category (Portal Searching): Finance and Accounting
Job Location: US-LA - Jefferson
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Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
10,000 employees or more
Health Care and Social Assistance