Customer Experience, Customer Service Operations, FIFO, Food Presentation, Food Quality, Leadership, Lift/Move 40 Pounds, Presentation/Verbal Skills, Resolve Customer Issues, Team Player, Time Management, Training/Teaching
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Role Summary
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). Pay : $16 an hour!
General Responsibilities
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
- Deliver portions that are correct and meet all weight and presentation expectations.
- Execute FIFO (First In, First Out) model is being followed.
- Protect the customer experience by ensuring packaging, food presentation and quality is top level.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Show up on time, have a great attitude and work hard for your entire shift.
- Constantly improve yourself by finding ways to do your work better and faster.
- Proactively pursue the certification process and look for opportunities to be cross-trained.
- Be responsible to fill your shift if you are not able work.
- Ensure your appearance is in compliance with the Handbook
- Be a team player
- Display good stewardship and a sense of ownership for the business
- Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
- BOH -- Track waste and store according to procedure.
Requirements
- Available to work a minimum of # hours per week
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Skills
- Outgoing and fun
- Great attitude
- Hard working
- Dependable
- Honest
- Demonstrate leadership attributes
- Team-player
- Positive attitude & role model
- Responsive to team’s needs
- Takes initiative
- Works to serve others
- Motivated to grow and to learn
- Great verbal communicator
- Outgoing/friendly/patient
- Desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline
- Able to lift 40 - 60 pounds on a consistent basis
C
Chick-fil-A Church Street - Nashville