Fiscal Support Specialist

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Under the direction of the Manager Treasury Services, the Fiscal Support Specialist is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Fiscal Support Specialist collaborates with various service areas to facilitate consistent delivery of services and information across campus. The Fiscal Support Specialist refers students to the appropriate college resource while providing exceptional customer service to a diverse population. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Essential Duties:

• Provide front-line Treasury Services support to students, staff, parents, and community members by answering questions related to student accounts, financial aid, veterans’ benefits, admissions, registration, and other student service areas through in-person, phone, and email communication.

• Assess student needs, discuss financial planning options, and assist with establishing payment plans to support student success and account resolution.

• Serve as a primary point of contact for receipting, recording, refunding, and balancing tuition payments and other college revenues; balance daily cashiering sessions and prepare deposits in accordance with college procedures.

• Research, resolve, and appropriately redirect student inquiries, disputes, and difficult customer concerns while maintaining professionalism, tact, diplomacy, and a high standard of customer service.

• Administer assigned Treasury Services processes, including emergency loan tracking, returned check processing, account balance write-offs, scholarship return check requests, and related documentation.

• Support collection efforts for past-due student accounts by contacting students, maintaining account documentation, and processing State Set-Off receipts and other payments accurately and timely.

• Perform complex cashiering and refunding functions for student accounts and other college areas in compliance with college policies, FERPA requirements, and applicable Title IV cash management regulations.

• Maintain current cashiering procedures, provide appropriate referrals and supporting documentation, and collaborate with college departments to ensure accurate, consistent service delivery.

• Participate in required training, staff meetings, and professional development activities; maintain regular, reliable, and non-disruptive attendance.

• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of Pay: $16.13 per hour *Higher compensation may be considered based on qualifications directly related to position

Completed applications received by 6/19/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position

Minimum Qualifications:

• The formal education equivalent of a high school diploma
• Two years of experience in student financial accounts, banking or related area

Knowledge, Skills and Abilities:

• Knowledge of college, local, state, and federal regulations related to billing, payment processing, refunds, confidentiality, and student services.
• Strong problem-solving, critical thinking, and research skills, with the ability to use available resources to resolve questions and escalate issues appropriately.
• Ability to communicate clearly and professionally, both orally and in writing, with a diverse customer base in a welcoming, service-oriented manner.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, discretion, and confidentiality.
• Ability to balance cashiering sessions, maintain accurate records, and perform detailed financial and data entry tasks.
• Ability to de-escalate concerns, resolve complaints, and explain policies, procedures, and technical information in plain language.
• Skill in using student information systems, spreadsheets, word processing, email, and other standard computer applications.
• Ability to work independently with minimal supervision while demonstrating initiative, flexibility, and sound judgment.
• Knowledge of basic mathematics, data analysis, and reporting methods sufficient to prepare, review, and present information accurately.

Physical Demands/Work Environment:

Work is performed in an office setting that may be, at times, noisy and intense with multiple interruptions.

Occasionally:
• Crouching
• Driving
• Manipulate items with fingers, including keyboarding
• Grasping
• Kneeling
• Lifting
• Pulling
• Pushing
• Stooping
Constantly:
• Feeling
• Hearing
• Reaching
• Repetitive motion
• Sitting
• Standing
• Talking
• Walking
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions:

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NWACC is an Equal Opportunity Employer, please see our EEO policy.