Fishing Pier Attendant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort''s diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you''re building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you''ll find opportunities to learn, grow, and make a meaningful impact. If you''re looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

POSITION OVERVIEW:

The Bayview Fishing Pier Attendant is responsible for delivering a safe, engaging, educational, and family-focused fishing and recreation experience for resort guests and owners. This role serves as an enthusiastic ambassador of the South Seas experience by creating memorable moments for children, families, and guests through interactive fishing instruction, outdoor recreation, and personalized hospitality.

The ideal candidate is outgoing, energetic, patient, and guest-focused, with a passion for creating fun and welcoming experiences for guests of all ages. This position requires a personality that thrives on engaging with children and families, encouraging participation, building excitement around fishing and outdoor recreation, and creating lasting vacation memories.

This role oversees daily operations at the Captiva Fishing Pier and Bayview Lawn, including guest programming, fishing lessons, equipment rentals, bait sales, lawn games, and recreational activities. By combining hospitality, entertainment, and environmental education, the Bayview Fishing Pier Attendant enhances the resort guest experience while promoting stewardship of the local marine ecosystem.

KEY RESPONSIBILITIES:

Guest Engagement & Experience

• Provide a warm, welcoming, and engaging presence at the Bayview Pier and Lawn while delivering exceptional guest service.
• Encourage guest participation in lawn games and family-friendly recreational activities while ensuring all equipment is maintained and readily available.
• Build rapport with returning guests and personalize experiences whenever possible.
• Celebrate guest milestones and memorable moments, including "first fish" experiences and family photo opportunities.
• Administer the Junior Angler mini-certification program and create memorable keepsake experiences for children and families.
• Lead short educational talks on local marine life and ecosystems, including "Fish of Captiva" and Gulf ecosystem awareness programs.
• Encourage beginner anglers and first-time participants by creating a fun, approachable, and non-intimidating fishing environment.
• Facilitate daily fishing lessons for children (ages 6-14), families, and beginner anglers, focusing on safety, fishing techniques, and catch-and-release practices.
• Serve as a recreational host and ambassador for the resort by actively interacting with guests throughout the day.
• Engage children and families with enthusiasm, patience, and positive energy to create memorable vacation experiences.
• Create an upbeat, interactive atmosphere that encourages family participation and guest connection.

Pier Operations & Rentals

• Monitor and control access to the fishing pier to ensure use is limited to authorized resort guests and owners.
• Oversee equipment rental processes, including fee collection, setup, inspections, and returns.
• Ensure bait storage, coolers, and equipment meet cleanliness and safety standards.
• Prepare daily inventory restocks and coordinate with suppliers as needed.
• Maintain inventory of fishing rods, reels, tackle, bait, and recreational equipment.
• Manage sign-ups, fishing rod rentals, bait sales, and guest inquiries from the Pier Cart.

Safety & Sustainability

• Deliver daily safety briefings and enforce pier safety procedures and resort policies.
• Promote environmentally responsible fishing practices and eco-awareness.
• Provide first-line response to minor incidents and report issues promptly to leadership.
• Maintain cleanliness and organization of the Pier Cart, Pier, Bayview Lawn, and surrounding recreational areas.
• Ensure all fishing, recreational, and lawn game equipment remains safe and guest-ready at all times.

Programming Support

• Organize and oversee family lawn games (e.g., Connect Four, Cornhole, Bocce Ball, Jumbo Jenga).
• Assist with branded experiences (e.g., First Fish Coin)
• Support special events, seasonal programming as directed by the Director of Marina Operations.

ESSENTIAL FUNCTIONS:

• Responsible for efficiently handling guest check-ins and guest check-outs on the resort's computer system.
• Responsible for opening and closing marina operations and accounting for all cash, resort charges, and credit card transactions, including security of cash banks and marina keys.
• Responsible for the safe operation, handling, and disbursement of fuel products within marina operations.
• Assist management with inventory control including fuel reports, oil stock, fishing equipment, and operational supplies.
• Responsible for reporting discrepancies related to marina or fuel operations.
• Assist with changing fuel filters as required.
• Maintain cleanliness, organization, and safety standards throughout marina facilities and company vessels.
• Assist with docking, placement, and securing of vessels within the marina.
• Encourage and enhance resort sales opportunities through suggestive selling of marina, fishing, recreational, and resort amenities.
• Cover marina operational shifts as needed due to illness, vacations, or staffing shortages.
• Participate in training programs and perform duties according to South Seas Resort standards at all times.
• Follow all marina and resort rules, policies, and procedures.

This description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the position. Management reserves the right to revise or assign additional duties as business needs evolve.

What are we looking for?

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or equivalent required.
• Boater Safety Training preferred.
• Previous guest service, recreation, marina, hospitality, or outdoor activity leadership experience preferred.
• Knowledge of basic fishing techniques, local fish species, and safe fish handling practices preferred (training provided).
• Friendly, outgoing, and engaging personality with a passion for creating exceptional family experiences.
• Strong ability to interact positively with children, families, and guests from diverse backgrounds.
• Comfortable speaking to groups and leading interactive recreational activities.
• Must demonstrate enthusiasm, patience, professionalism, and a high-energy hospitality mindset in an outdoor resort environment.
• Strong interpersonal and communication skills.
• CPR/First Aid certification preferred or willingness to obtain.
• Ability to work outdoors in varying weather conditions for extended periods.
• Must be able to lift up to 40 pounds and stand/walk for extended periods.
• Must possess knowledge of FCC VHF Radio rules and regulations.
• Previous boating experience helpful.

SCHEDULE: 10:00am -6pm (rotating shifts), weekend shifts include

Our company ("Company") fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$19.00

• $19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.