Administrative Skills, Calendar Management, Communication Skills, Customer Experience, Customer Support/Service, Fitness, High School Diploma, Interpersonal Skills, Multitasking, Onboarding, Organizational Skills, Plan Meetings, Problem Solving Skills, Record Keeping, Reporting Skills, Statistics, Telephone Skills, Trend Analysis
Key Responsibilities
- Member Interaction & Support
- Greet and check in members and visitors with professionalism and warmth
- Answer questions regarding membership plans, benefits, and renewals
- Assist with new member registration and onboarding
- Maintain accurate member records in the database
- Front Desk Operations
- Manage phone calls, emails, and walk-in inquiries
- Ensure reception area is clean, organized, and stocked with necessary materials
- Monitor visitor access and enforce safety protocols
- Administrative Duties
- Process payments and issue receipts for memberships
- Prepare reports on membership statistics and trends
- Schedule appointments and coordinate meeting spaces
- Handle mail, deliveries, and internal communications
- Team Collaboration
- Work closely with the Membership Manager and other departments
- Support events and promotional activities related to membership growth
- Provide feedback and suggestions to improve member experience
Skills & Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in office software and membership management systems
- Customer service mindset with problem-solving skills
- High school diploma or equivalent
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South Shore Resort Fitness