Fitness Manager

At Retro Fitness, \u201cGet Real\u201d is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.\n \nThe Fitness Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members\u2019 needs.\n \nReports to: \nGeneral Manager\n \nExperience Requirements:\n \n4-year college degree preferred or related business experience.\n \n3-5+ years management experience required.\n \n2+ years of sales experience required.\n \nNationally personal trainer certification is preferred.\n \nAED/CPR certification is preferred.\n \nSkill Requirements:\n \nExcellent written and verbal communication\n \nStrong organizational skills\n \nStrong leadership skills\n \nStrong administrative skills\n \nStrong customer service skills\n \nStrong computer skills\n \nStrong sales skills\n \nProfessional Responsibilities:\n \nPersonal Training\n \nAchieve desired personal training revenue, Set/Show/Close, and session burn goals.\n \nFacilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.\n \nEnsure all components of departmental objectives are satisfied.\n \nManage revenue generating activities, including but not limited to complimentary workouts, supplement booths, body fat tables, seminars, and workshops.\n \nManage client billing and programs.\n \nManage peak and non-peak training hours of business.\n \nManage small group and one-on-one training sessions.\n \nConduct new member fitness assessments.\n \nOperations\n \nCoordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.\n \nResolve member complaints in an efficient and tactful manner following club procedure and documentation.\n \nPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.\n \nEnsure the club meets brand standards for cleanliness, maintenance, safety, and security.\n \nEnsure visible maintenance items are repaired promptly and proper signage is posted.\n \nTrack completion of opening/closing checklists, logs, and cleaning checklist.\n \nOversee expense goals by managing payroll and general and administrative expenses.\n \nKeep current in knowledge of key competitors.\n \nPerform brand excellence reviews.\n \nCommunicate and implement club policies and procedures to employees.\n \nSales\n \nAchieve desired revenue goals in the following profit centers:\n \nMembership\n \nTraining\n \nRetail & Merchandising\n \nMonitor flagged check-ins to increase revenue and reduce collections.\n \nEnsure ongoing prospecting and generation of new prospective members.\n \nEnsure that the staff has a high level of knowledge about the club\u2019s programs, facilities, and equipment.\n \nHold daily, weekly, and monthly meetings to train staff and maintain a high performing team.\n \nDemonstrate an ability to increase revenue per member.\n \nCompensation Structure:\n \nSliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:\n \nNew Training Revenue & Sales\n \nSessions Burned Goal\n\n* Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires."