Fitness Manager

UFC Gym

Wayne, NJ

Apply

JOB DETAILS

SKILLS

Administrative Skills, CPR Certification, Coaching, Communication Skills, Computer Skills, Corporate Communications, Corporate Policies, Customer Experience, Customer Support/Service, Defibrillator, Dental Insurance, Emergency Procedures, Employee Relations, Fitness, Health Insurance, Heavy Lifting, High School Diploma, Housekeeping/Cleaning, Identify Issues, Interpersonal Skills, Maintain Compliance, Maintenance Services, Meet Sales Quota, Microsoft Excel, Microsoft Word, Operational Audit, Operations Processes, Physical Demands, Plan Meetings, Problem Solving Skills, Program Evaluation, Record Keeping, Safety Process, Sales, Sales Management, Sales Prospecting, Service Delivery, Statistics, Time Management, Training/Teaching, Tuition Fees, Vision Plan, Workplace Issues

LOCATION

Wayne, NJ

POSTED

30+ days ago

Benefits:

Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Tuition assistance
Vision insurance
Wellness resources

GENERAL SUMMARY: The Fitness Manager (FM) is responsible for ensuring a positive customer experience,
both personally and through Coach supervision. FM’s are responsible for delivering great member service and private
training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling
and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.
FM’s are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

ESSENTIAL DUTIES & RESPONSIBILITIES:
1) Staffing and Development
• Recruit, hire, train and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company
values and goals.
2) Club Administration
• Ensures Coaches are productive, that revenue and service goals are properly communicated and that the
Club remains on-track to attain daily, weekly and monthly financial goals. Sets monthly, weekly and
daily goals and objectives, which are consistent with those of the Company. Conducts monthly, weekly
and daily meetings with Coaches to review performance and operations, as well as offer direction,
motivation and guidance towards achieving personal and club goals.
• Handles member service matters, such as: providing tours of the Club, explaining services offered by the
Fitness Department and signing members up for training agreements and appointments. Mediates member
issues and complaints in a timely and effective manner, elevating issues when appropriate.
• Performs various administrative and housekeeping duties within assigned areas as needed.
• Alerts the Operations staff of repairs and maintenance needs in the club. Conducts facility walk-throughs
daily.
• Complies with operational procedures in the club and follows up with compliance checks through the
monitoring of club systems and employee performance.
3) Sell and Conduct Personal Training with Members
• Works the floor to assist members and encourages their involvement in private training.
• Ensures accurate administration of client programs, supplement purchases, measurement tracking and
workout programs. Arrives on time, prepared and attentive for training appointments.
• Assists in all revenue generating activities, including but not limited to: complimentary workouts,
supplement booths, body fat tables, seminars, workshops, etc.
• Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and assumes
responsibility for completing sales of staff when needed through the Turn-Over process.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to private
training and supplements.
• Reviews daily club sales performance and individual employee performance statistics with the VP and
staff members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administer company policies as they relate to the sales process.
• Independently schedule and manage client appointments to ensure optimal time management and service
delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their
availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations
• Handles self-directed appointment setting, including follow-ups and rescheduling.

ORGANIZATION RELATIONSHIPS: The Fitness Manager will report directly to the Vice President of
Fitness. The Fitness Manager will communicate and enforce all Policy and Procedures with the Fitness Team. Duties
require interaction with all club members and employees.

REQUIRED QUALIFICATIONS
1) Knowledge, skills & abilities:
• In depth knowledge of Personal Training techniques from assessment to program design.
• Possesses a working knowledge of the DotFIT program and software.
• Must be able to operate and adjust all Fitness equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and
positive attitude.
• Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests,
members and staff.
• Understands and follows oral and written instructions. Communicates clearly and concisely.
• Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates
the ability to organize and prioritize multiple tasks.
• Must be computer proficient, with basic skills in Microsoft Word and Excel.
2) Required Experience:
• Minimum of 1 certification from organization recognized by UFC Gym
• Current CPR/AED certification
• High school diploma or GED.
• Four-year degree in a related field recognized by UFC Gym (preferred).
• Minimum 1 year of related experience.
• Experience in management/employee relations preferred.
3) Physical Requirements:
• While performing the duties of this job, the employee is regularly required to stand.
• Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and
prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not
significant.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

About the Company

UFC Gym

Resume Resources

Free Resume Templates Free Resume Builder