Fitness Program Director

The Fitness Director provides operational leadership to the Fitness team. This role is accountable to ensure high-quality programming to meet the community needs and goals for program enrollment, quality, member experience, and budget. This includes enhancing the member/participant experience and member retention, delivering on program enrollment goals and revenue/budget and ensuring a safe environment for all members, participants and staff. Provides leadership and supervision that drives team engagement, performance and development.

Salary range for this position is $48,000_$55,000 per year with full-time benefits and opportunities to grow within the organization!

Our staff is the Ys greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Scope of Responsibilities:

Member and Program Experience

• Increases member/participant connection and commitment to YMCA programs and ensures the member/participant experience is consistent, integrated and aligned to YMCA goals for member experience, engagement and retention.
• Addresses members' and prospective members' inquiries. Adapts and creates tools and processes to enhance member experience.
• Monitors program registration goals to understand trends and identify means for development. Adapts and customizes program portfolio to meet community needs.
• Collaborates with peers and leaders in and outside the Y to promote programs in the community through multiple channels. Participates in special events and activities at the center and within the community.
• Coordinates with membership/contact center to ensure all collections, refunds and other transactions are completed accurately and timely.
• Participates in direct service as needed to facilitate program operations.
• Collaborates with other teams within center on membership and programming to ensure a high-quality member experience.

Team Management

• Identifies, manages and motivates a high-performing team that accomplishes program objectives.
• Establishes, monitors and evaluates team goals and performance standards. Coaches, trains and develops team members to optimize performance and enhance member experience.
• Coaches and mentors staff to support them in delivering safe, engaging and well-organized program services. Completes formal staff evaluations for performance reviews and provides coaching and intervention as necessary.
• Hires, onboards and trains new staff and provides ongoing trainings in accordance with training designs. Facilitates all-staff meetings and in-services. Responsible for ensuring staff are compliant with required trainings and certifications.
• Manages time and attendance for current staff, ensuring that time is accurately recorded in the HRIS system.
• Recruits and trains volunteers to meet the needs of the programs.

Program Management

• Manages program budget, including forecasting revenue, managing program margins and expenses, to meet financial targets. Monitors and reports on program financial performance and ensures program safety and compliance according to program standards.
• Oversees maintenance of program guides, customer management system and online registration site to market programs to members and the community.
• Works to keep facilities safe, clean and inviting by adhering to association standards. Promotes the value of keeping the center welcoming and safe with staff.
• Identifies, escalates and rectifies potential risks that could threaten the safety, health or well-being of members, participants or employees.

Minimum and Preferred Requirements:

• Bachelor's Degree in Exercise Physiology, Recreation, or related field and/or equivalent experience
• 2 years or more of recreation-related experience; Prior team leadership/supervisory experience is essential with the ability to collaborate with others and attract, motivate, and effectively coach teams
• Personal Training certification required.
• Passion for and commitment to the YMCA's mission
• Strong customer service orientation with the ability to relate well with a diverse set of youth, parents, and volunteers
• Strong verbal, written and presentation skills with the ability to effectively lead in-services and trainings essential
• Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
• Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with stakeholders and constituents
• Ability to meet physical requirements of job including the physical stamina, agility and sudden exertion required to safely lead sports and aquatics programs. The YMCA will make reasonable accommodations for persons with disabilities

Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as require