FITNESS STUDIO MANAGER

Growing Pilates studio seeks a Fitness Studio Manager. The ideal candidate will have a demonstrated passion for fitness, while also combining a track record of working with customer service, sales, client experience, client retention, etc. Anyone with a background combining fitness, health, or wellness with professional sales/customer service experience (retail or other) is encouraged to apply. Hours are: Sun 12:30pm-2:00pm, Mon 8:30am-5:30pm, Tues 8:30am-5:30pm, Wed 8:30am-9:00pm, Thurs 8:30am-5:30pm, Fri 8:30am-3:00pm. Salary has some flex with discretionary bonus. Company offers PTO and Pilates certification.

Responsibilities:
Oversee daily operations of the fitness studio, ensuring a welcoming, professional, and high-energy environment.
Manage, coach, and motivate fitness instructors, personal trainers, front-desk staff, and other studio employees.
Drive membership sales, renewals, upgrades, and client retention through exceptional customer service and proactive outreach.
Build strong relationships with members and prospective clients to understand their fitness goals and ensure a positive experience.
Handle member concerns, resolve customer service issues, and maintain high levels of client satisfaction.
Oversee class schedules, instructor performance, studio programming, and overall member experience.
Maintain the cleanliness, organization, appearance, and safety of the facility and fitness equipment.
Ensure compliance with company policies, safety procedures, and applicable health and operational standards.
Track and analyze membership, sales, attendance, retention, and other performance metrics to identify opportunities for improvement.
Manage vendor relationships, equipment maintenance, supplies, and facility-related needs.
Create a positive studio culture focused on accountability, teamwork, sales performance, and exceptional member service.
Maintain accurate member records, schedules, payments, and administrative documentation.