Five 9 developer

" Develop, configure, and maintain Five9 IVR applications and call flows using Five9 Studio (Visual IVR) and scripting capabilities.

" Build and maintain inbound, outbound, and blended campaign configurations including ACD routing, skill-based routing, and queue management.

" Develop integrations between Five9 and CRM/enterprise systems (Salesforce, ServiceNow, Microsoft Dynamics) using Five9 REST APIs, SOAP APIs, and pre-built connectors.

" Implement Five9 screen pops, CTI integrations, and agent desktop customizations to improve agent experience and efficiency.

" Configure and maintain Five9 Intelligent Virtual Agents (IVA) and chatbot flows for automated self-service journeys.

" Build outbound dialer campaigns (predictive, progressive, preview, and power dialers), including list management and compliance (TCPA/DNC) configurations.

" Develop real-time and historical reporting using Five9 reporting tools, dashboards, and data exports for operational and executive stakeholders.

" Perform unit testing, integration testing, and UAT support for Five9 configurations and custom integrations.

" Troubleshoot and resolve Five9 platform issues including call routing failures, integration errors, and performance degradation.

" Document technical configurations, integration specifications, runbooks, and deployment procedures.

" Participate in sprint planning, code reviews, and Agile ceremonies as part of a cross-functional delivery team.

3+ years of hands-on Five9 development and configuration experience in enterprise contact center environments.

" Strong proficiency with Five9 Studio, VCC Administration, and IVR/call flow development.

" Hands-on experience with Five9 REST and SOAP APIs for CRM integrations, data dips, and workflow automation.

" Experience building Five9 integrations with at least one major CRM platform (Salesforce, ServiceNow, or Microsoft Dynamics).

" Solid understanding of telephony fundamentals: SIP, VoIP, DTMF, call recording, and ACD routing logic.

" Experience with outbound dialer configurations and compliance requirements (TCPA, DNC list management).

" Proficiency in at least one programming or scripting language: JavaScript, Python, Java, or similar for API development and automation.

" Familiarity with Agile/Scrum development methodologies and tools (Jira, Confluence).

" Strong analytical and problem-solving skills with a detail-oriented approach to testing and quality.

" Five9 Certified Administrator or equivalent hands-on certification preferred.

Nice to Have

" Experience with Five9 AI capabilities including Genius AI, Agent Assist, and IVA/chatbot development.

" Exposure to cloud platforms (AWS, Azure, GCP) for Five9 hybrid integrations and data pipelines.

" Background in contact center analytics platforms or BI tools (Tableau, Power BI) for reporting extensions.

" Experience with CI/CD practices and DevOps tooling for configuration management and deployment automation.

" Knowledge of Twilio (Flex, Programmable Voice, Messaging, or Studio) as a CPaaS/CCaaS complement to Five9 is a strong plus.