Five9 Support Specialist

Artech LLC

Stamford, CT

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JOB DETAILS

SALARY

$48–$52 Per Hour

SKILLS

Application Programming Interface (API), Authentication, Call Center Operations, Call Center Software, Call Centers, Campaigns, Cisco CTI Solutions, Cloud Computing, Configuration Management, Customer Relations, Customer Relationship Management (CRM), Enterprise Applications, High Availability, Identify Issues, Operational Improvement, Performance Management, Performance Metrics, Process Improvement, REST (Representational State Transfer), Salesforce.com, Screen Pops, ServiceNow, Single Sign-On (SSO), Technical/Engineering Design, Web Services

LOCATION

Stamford, CT

POSTED

2 days ago

Request ID:98215-1
Title: Five9 Support Specialist
Location: Stamford, CT/Remote
Duration: 6+ Months
Salary Range: $48- $52 an hour on W2 or C2C

Job Description:
Administer and support the Five9 Intelligent Cloud Contact Center platform.
Experience 7-8 years
Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies.
Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services.
Integrated Five9 with CRM platforms such as Salesforce, Client Dynamics 365, ServiceNow, and custom applications.
Automated agent provisioning, user management, campaign configuration, and queue management through Five9 APIs.
Built real-time and batch data integrations for call records, agent performance metrics, and contact center analytics.
Implemented Single Sign-On (SSO) and authentication mechanisms for secure access to Five9 services.
Utilized Five9 APIs for screen pops, click-to-call functionality, and customer interaction workflows.
Developed webhooks and API-based event-driven solutions to improve contact center operations.
Troubleshot and optimized API integrations, ensuring high availability and performance.
Collaborated with business and technical teams to design scalable contact center solutions.

Skills: IT IS_CNS_Contact Center_Cisco
Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks

About the Company

Artech LLC

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