Five9 Technical Trainer

Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO.

Overview

We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an operational role spearheading continuous education and new-hire technical training.

Key Responsibilities

Design and deliver comprehensive technical training sessions for 200 call centers ensuring a smooth transition from legacy systems to Five9. Create and maintain technical documentation, including Quick Start guides and video tutorials specifically tailored to our clients internal workflows.

Work closely to absorb existing training protocols and evolve them into a scalable dedicated training program.

Following the regional rollouts, manage the steady-state training lifecycle, including:

• Refresher courses • New feature releases • Technical onboarding for all new hires

Act as a bridge between frontline users and the product team, identifying common technical friction points and addressing them through targeted education.