About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Fixed Operations Manager Job Description 

Reporting to a District Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of work-sites.  

Essential Duties & Responsibilities 

Leadership 

Acts as Team Leader and mentor to Technicians  

Maintains daily contact with Technicians both in-person and over-the-phone 

Schedules Technicians and distributes work-load 

Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs 

Hires new Technicians and coordinates the smooth transition through orientation into regular service 

Ensures Technicians receive appropriate technical support to maximize production 

Shares methods, aids, and techniques to enhance Technician performance 

Identifies high-potential Technicians and schedules advanced and cross training opportunities 

Communicates employee strengths and opportunities for improvement 

Provides balanced "in-the-moment" feedback 

Proactively addresses performance deficiencies and takes steps to correct 

Writes development plans when necessary 

Authors and conducts formal performance reviews annually 

Operations 

Acts as the "Pivot-point" between customers, Technicians, and home office 

Initiates new business relationships at auctions, rental agencies, and auto dealers 

Builds on current customer relationships to effectively expand into new services 

Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration. 

Conducts weekly/monthly utilization review of client/department accounts 

Checks the quality of reconditioned repairs to ensure Company standards  

Utilizes quality checks as aids to create additional revenue opportunities 

Leads monthly Technician meetings to share the happenings and direction of the Company 

Checks the quality of reconditioned repairs to ensure Company standards  

Utilizes quality checks as aids to create additional revenue opportunities 

Improves personal sales skills, knowledge, and abilities 

Administrative 

Oversees compliance with all facility regulatory standards and Company policies 

Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly 

Manages supply levels and inventories while controlling shop waste 

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code 

Prepares operational updates and Technician performance reports   

Qualifications 

Experience coaching and managing team performance 

Background managing multiple projects with various timelines and often conflicting priorities 

Service orientation with ability to work across sales channels to create added value 

Demonstrated presentation skills 

Credible and persuasive communicator and active listener 

Solid understanding of financial results and material costs 

Proper judgment and common-sense decision-making when solving problems and creating solutions 

Knowledge of pertinent local and federal environmental, health, and safety regulations