Fixed Operations Manager

Martin Automotive Group is looking for a Fixed Operations Manager to join our team at our Volkswagen San Bernardino dealership. The Fixed Operations Manager is responsible for the successful operation of fixed operation department of the automotive dealership. Will accomplish objectives through planning, motivating and coordinating the activities of fixed operation departments. Manages the operations of the parts and service departments in an efficient and profitable manner.

Responsibilities:

• Plans the objectives of the departments he/she supervises, together with his/her supervisor, and attains these objectives.
• Prepares and manages the annual operating budgets of the departments for which he/she is responsible.
• Hires, trains and motivates the department managers reporting to him/her, and ensures that they perform efficiently.
• Maintains reporting systems, as required by general management and the manufacturer.
• Keeps up-to-date on new equipment and tools and makes purchasing recommendations.
• Maintains a top quality repair service and reduces returns to the shop.
• Intermittently checks work performed, to ensure that it meets strict quality standards.
• Ensures that the workplace is safe.
• Keeps abreast of federal and provincial regulations and municipal bylaws governing the activities of the departments he/she supervises, such as those concerning the removal of hazardous waste, etc.; understands them and ensures that they are observed.
• Understands the manufacturer's warranty conditions and policies and ensures that they are observed.
• Administers warranty claims to ensure compliance with warranty policies.
• Prepares pricelists for fixed operations and makes recommendations to the dealer or general manager.
• Follow policies and procedures as set forth in Employee Handbook and other corporate policies.
• Builds and maintains smooth relations with the customers, to obtain their loyalty, and takes note of any potential customers they may recommend.
• Implements and supervises a system to verify customer satisfaction.
• Makes customer satisfaction a priority, by ensuring that personnel exchanges with the clientele are courteous and respectful.
• Handles customer complaints as soon as possible, following dealership procedures
• Complete all trainings assigned and required by supervisor.
• Any other duties as assigned.